Duty Manager

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

KEY ROLES & RESPONSIBILITIES

·  Assist the Front Office Manager in planning and managing Reception, Front Office Administration, and Data Administration
·  Supervise staff to ensure guests receive prompt, cordial attention, personal recognition, and special treatment for VIPs and repeat guests
·  Manage room availability, types, and rates to maximise occupancy, revenue, and average rate whilst maintaining high service standards
·  Liaise with Housekeeping to ensure room readiness, image maintenance, and fulfilment of special guest requests
·  Oversee credit procedures and system recovery, interpreting computer reports and compiling relevant statistics for front office
·  Regularly inspect lobby, reception, and VIP rooms for cleanliness and orderliness
·  Prepare efficient work schedules for Front Office Staff, considering occupancy forecasts and group movements

Qualifications

QUALIFICATIONS

·  Minimum 2-4 years’ relevant experience 
·  Excellent leadership & communication skills
·  Display high levels of integrity, dedication and support for continuous improvement
·  Flexible management style to meet the challenges of a changing work environment
·  Good knowledge of the entire Front Office Operations
·  Knowledge of Opera Cloud Property Management System preferred

Additional Information

•Employee benefit card offering discounted rates at Accor hotels worldwide.

•Develop your talent through Accor’s learning programs.

•Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.