Duty Manager

Job description

Company Description

Grand Mercure Bengaluru at Gopalan Mall managed by Accor is located near the heart of Bengaluru with close proximity to major Tech-parks and key commercial & residential bubbles 212 Modern & Lavish rooms including 29 one and two bedroom suites with private terrace 10 elegant meeting spaces including a quaint alfresco and open terrace that can cater from 20 - 400 guests.

Features an all-day dining restaurant, cafe & alfresco, a fitness Centre, spa, swimming pool, an entertainment zone, library lounge, art gallery and business Centre.

Job Description

Front Office Operation

·  Conduct daily briefings and ensure that all pertinent information is well received by team members
·  Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met
·  Review, analyze and suggest improvement of work flow and standards at the Front Desk
·  Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates

 

·  Communicate with Front Office Manager on all matters regarding guest services & hotel operations

 

·  Ensure documentation of all guest related issues using the logbook

 

·  Sign media and supervise shift handover procedures

 

·  Coordinate and communicate with other hotel departments as required regarding general administration and operations issues

 

·  Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently

 

·  Assist Guest Relations in greeting, rooming, and sending off guests

 

·  Inspect front of house and back of house regularly for cleanliness and orderliness

 

·  Ensure that front line staff complies with marketing techniques and maximizes sales

 

·  Check billing instructions, monitor guest credit and act upon any discrepancies

 

·  Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates

 

·  Ensure procedures of On-Call Valet Desks and driveways are manned at all times and run efficiently

Qualifications

·  Diploma in Tourism / Hospitality Management
·  Minimum 2 years of relevant experience in a similar capacity
·  Excellent reading, writing and oral proficiency in English language
·  Ability to speak other languages and basic understanding of local languages will be an advantage
·  Good working knowledge of MS Excel, Word, & PowerPoint