Director of Food & Beverage

Job description

Company Description

Raffles Udaipur, your private oasis. A destination for the curious, well-travelled connoisseur on a constant quest for peace, calm and discovery. Located On A 21 Acres Private Island Amid Lush Greenery, Perfect For A Rejuvenating Stay. Enjoy Seasonally Inspired Dining Experiences and Unmatched Hotel Services and Amenities.

Job Description

Primary Responsibilities

Business Performance

·  Plan for outlet budget and review forecast on revenue and expenditure on monthly basic
·  Analyze and submit month-end reports and identify deviation from business plan goals
·  Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the outlet
·  Plan, implement and measure profit enhancement programs by working with the kitchen & Marketing Department. Prepare & submit post-mortem promotion report to F&B Manager upon completion of promotion
·  Implement and maintain control measures to ensure that food & beverage costs, productivity, labour costs and operating supply costs for the outlet is in line with budget

 

Outlet Operation

 

·  Conduct departmental daily briefings to ensure that all pertinent information is well received by team members

 

·  Supervise team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards
·  Build a good relationship with guests or regular patrons. Try to remember individual patron’s names and their preferences to extend a personalized service
·  Handle guests’ complaints and comments tactfully and efficiently
·  Handle all administration work pertaining to cashier/bar operation requirement and company’s policies
·  Maintain department communication logbook and updated notice board
·  Set and maintain purchasing procedures for all beverages
·  Maintain par levels of stocked beverages at all times
·  Display beverage selections in an attractive manner
·  Adhere to legal and/or company policies and standards
·  Understand and follow the laws and guidelines for beverage service
·  Check the outlet/back of the house cleanliness to ensure that it is in compliant with F&B sanitation and hygiene rules and regulations
·  Maintain complete knowledge of all beverage services, contents & preparation methods, and hotel services/features
·  Ensure that health, safety and security procedures are in place in the outlet
·  Demonstrate a thorough knowledge of beverage recipes and mixing procedures
·  Create and maintain all beverage lists
·  Perform proper handover and communication to the next shift
·  Assist other food & beverage outlets with their operations during peak times or when required

Team Management

 

·  Interview, select and recruit outlet employees

 

·  Identify and develop team members with potential

 

·  Conduct performance review with the team
·  Constantly monitor team members’ appearance, attitude and degree of professionalism
·  Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
·  Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
·  Prepare payroll and gratuity reports
·  Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication

Main Complexity/Critical issues in the Job

·  Respond professionally, politely, and efficiently to extraordinary requests and complaints from guests.
·  Responsible and accountable for outlet’s profitability and revenue generation

 

Qualifications

Knowledge and Experience

·  Secondary / High school education
·  Additional certification(s) in Food & Beverage will be an advantage
·  Good reading, writing and oral proficiency in English language
·  Ability to speak other languages and basic understanding of local languages will be an advantage
·  Minimum 2 years of relevant experience in a similar capacity
·  Good working knowledge of MS Excel, Word, & PowerPoint
·  High degree of professionalism with sound human resources management and business acumen capabilities

Competencies

·  Strong leadership, interpersonal and training skills
·  Good communication and customer contact skills
·  Service oriented with an eye for details
·  Ability to work well in stressful & high-pressure situations
·  A team player & builder
·  A motivator & self-starter
·  Well-presented and professionally groomed at all times

Additional Information

Benefits

·  An opportunity to be with world’s preferred hospitality company
·  Captivating and rewarding experience working alongside passionate professionals
·  Range of exclusive Heartist Benefits
·  Develop your talent through learning programs by Academy Accor.