Concierge/Lifestyle Consultant (Japanese/Cantonese/Mandarin, Eng

Job description

Key tasks

The Lifestyle consultant will focus on providing exceptional, high-touch service assisting customers with customized arrangements including; travel bookings, dining reservations, event planning, research, theatre, sporting events and other personal services.

The employee is able to go above and beyond the call of duty to provide an exceptional customer experience, embraces change, and thrives in a fast-paced environment : researches, recommends, and fulfils on customer requirements.

Customer service is at the core of this role and not transactions or average handle times. Every interaction is viewed as an opportunity to support and build the relationship with our customers.

– Servicing APAC High Net worth (HNW) customers through various delivery channels (via phone, email, and web requests) to meet or exceed client objectives of utilization, brand recognition, and customer loyalty.
– Understanding the culture and needs of the customer to be able to speak to and fulfil their requests.
– Providing Program Benefit Support, delivering on client value propositions while providing a seamless customer service experience when dealing with other departments.
– Responding promptly to customer needs; soliciting customer feedback to improve service; responding to requests for service and assistance; meeting commitments.

Cutting-edge technology, way ahead of its time. John Paul's CRM software uses the latest innovations in Customer Knowledge: natural language, multichannel management, detection of affinity profiles (similar profiles) and personalization of contact channels. The patented proprietary software developed by John Paul has been specifically designed to meet the demands of the job. It is an indispensable tool for concierges to create a close, personalized relationship with guests.

John Paul is an international service available in over 15 languages and based on a network of over 50,000 prestigious partners throughout the world. John Paul has a unique asset: the ability to internationalize the customer service profession by adapting to local culture and developing specific new partners. Its network guarantees unrivalled responsiveness and efficiency, which is then made available to guests. With this window onto the world, John Paul helps promote French-style excellence, home and abroad.

Desired profile

Skills

Level of Education Others
Areas of study Other
Professional experiences 1 to 2 years
Languages essential English
Optional languages Japanese
Cantonese (Working level)

Essential and optional requirements

– Must speak either Native English, native Japanese or Native Mandarin and Cantonese with a high level of English.
– Preferred 2 years’ experience booking travel arrangements in a corporate environment or relevant customer service experience working in a contact center environment (VIP clientele is an advantage).
–Excellent knowledge of luxury brands and desire to keep up to date with the latest developments / events.
–Well-travelled, both domestically & internationally is preferred.
–Familiarity with the luxury market.
–Ability to book all travel components including but not limited to airfare, accommodation and transportation is desirable.
–Proficiency in MS Office, e-mail applications, and internet browsers.
–Excellent organizational, deductive and writing skills.
–Working across a 7 day/24hr roster.