Club Millesime Team Leader

Job description

Company Description

Discover the Sofitel Sydney Darling Harbour.

Sofitel Sydney Darling Harbour welcomes guests into a world of luxury blending French Art de Vivre and local culture. The Flagship hotel boasts 590 rooms and suites, four vibrant bars and restaurants, a stunning, award winning outdoor infinity pool, state of the art gym overlooking the city skyline, exclusive top floor Executive Lounge and our well renowned luxurious spa.

Outstanding people make it all happen and we are committed to creating an energising, rewarding and exciting work environment. Become part of a culture that is dedicated to executing exceptional luxury experiences for our guests.

Inspiration, Recognition & Reward

As a valued member of our team, you will be immersed in a world of exceptional privileges and bespoke rewards. Enjoy unparalleled access to exclusive industry benefits across a global portfolio of luxury accommodation, fine dining, and curated lifestyle experiences. Indulge in daily privileges such as artisan coffee at a preferred rate and a specially crafted Ambassador dining menu, designed to elevate your everyday. To support your continued growth, we offer a distinguished learning platform—an elegant fusion of expert knowledge and tailored development—ensuring you flourish in a culture that celebrates excellence, sophistication, and personal ambition.

Job Description

· 
To ensure the highest level of customer service is offered and maintained at all times for all guests (internal and external).

· 
Utilise guest service skills to lead by example and provide efficient service for guest check in and departure; maintain accurate guest accounts and provide accurate, helpful information and constantly striving to provide total guest satisfaction.

· 
Drive all Club Millesime ambassadors to meet and exceed daily, monthly and yearly targets and provide support for the team through training and coaching.

· 
Liaise with other departments to ensure service times are adhered to.

· 
Ensure all Food and Beverage Front and Back of house areas are maintained in relation to cleanliness, sanitation and hygiene; maintenance and pest control; operating equipment and inventory and fire precautions and safety.

· 
Assist and represent the Club Manager when they are unavailable by being the face of Club Millesime and resolving guest complaints effectively and in a timely manner.

· 
Provide for guests an experience and environment they feel meets their expectations by quickly and efficiently auctioning requests.

· 
Ensure ambassadors are competent in all service procedures and they are able to maximise sales to guests, including the use of up-selling techniques.

· 
Maintain product knowledge of all menu and wine lists in order to advise and make recommendations to guests. 

Qualifications

·  Highly motivated with excellent attention to detail.
·  1 to 2 year's experience in Front Desk / Club Lounge Team Leader
·  Highly motivated with excellent attention to detail.  
·  Strong communication skills.
·  Always display a professional appearance, representing our Sofitel brand. 
·  Ability to work a rotating roster including weekends & public holidays.
·  Hold a current RSA certificate.

Additional Information

If you share our passion for hospitality, service excellence, innovation and drive, we would love to hear from you!

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. 

Please note that full Australian Working Rights is required for this role.