Butler Hotline Ambassador

Job description

Company Description

Raffles Udaipur, your private oasis. A destination for the curious, well-travelled connoisseur on a constant quest for peace, calm and discovery. Located On a 21 Acres Private Island Amid Lush Greenery, Perfect For A Rejuvenating Stay. Enjoy Seasonally Inspired Dining Experiences and Unmatched Hotel Services and Amenities.

Job Description

·  Take care of all VIP suite room guests and coordinate with all concerned departments to fulfill guest needs and requests.
·  Set tables, trays according to type of food ordered and the hotels service standards
·  Fully aware of the Room Service and other outlets menu, answers questions on menu selections, communicates with the kitchen regarding menu questions and product availability
·  Uses proper telephone etiquette
·  Keeps concerned departments informed about the guest allergies and food preferences
·  Accurately records, pre-checks and picks-up all food and beverage orders
·  Update the hotel software with guest preference, likes and dislikes on to the guest profile section
·  Responsible for cleaning and removing the trolleys/trays from guest rooms and corridor.
·  Serves guests their food and beverage in prompt, courteous manner as per the standard sequence of service
·  To have a full knowledge of the food & beverage items & their specifications, menu prices, recipes and style of service etc.
·  To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and also up sell alternatives
·  Assist in carrying out scheduled inventories of products and operating equipment
·  Ensure to have minimum wastage and breakage
·  Ensure communication between Kitchen, Order taker and room service or butler team members
·  To ensure a very good relationship between the Operations floor, the Kitchen & Front of the House
·  Follows all the guest needs until they are completed to the total guest satisfaction
·  Serves the guests in a calm, discreet and courteous manner, respecting timing standards
·  Maintain cleanliness of work areas, crockery ware, glass ware, etc., throughout the day.
·  Keep updating your team leaders for the perishable & non-perishable store items requisition as per the operational needs.
·  Proper handover should be given to other shifts regarding advance breakfast, lunch and dinner.
·  Proper handover of wake up calls along with the tea/coffee order

Other Responsibilities

 

·  Be fully conversant with all departmental Fire, Emergency and Bomb procedures

 

·  Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees

 

·  Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.

 

·  Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others

 

·  Use safe manual handling techniques and practice safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimize our impact on the environment and prevent pollution.

Qualifications

·  Degree in Tourism & Hospitality Management
·  Maintain highest standards and quality of services.
·  Minimum 2 years’ experience on similar role in 5 star hotel 
·  Fluent in the national language, business English (written/oral), additional language (i.e. French, Arabic, Russian) would be an added advantage

 

Additional Information

·  An opportunity to be with world’s preferred hospitality company
·  Captivating and rewarding experience working alongside passionate professionals
·  Range of exclusive Heartist Benefits
·  Develop your talent through learning programs by Academy Accor.