Butler

Job description

Company Description

Experience the epitome of French-inspired luxury at Sofitel Bali Nusa Dua Beach Resort, a prestigious 5-star beachfront haven boasting tropical gardens and sleek modern architecture. Offers exclusive experiences for ALL members, this magnificent resort provides 413 exquisite rooms, including 39 suites and villas, along with an array of resort facilities.

Indulge in a culinary journey at three restaurants and two bars, rejuvenate at Sofitel FITNESS and Sofitel SPA, and delight in the outdoor and indoor kids club. Additionally, the resort features 24 function venues, including a Grand Ballroom and a Beachfront Ballroom. Discover the ultimate Art de Vivre at Club Millésime, where delectable cuisine, exquisite wines, and Balinese charm await. Nestled in the serene Nusa Dua enclave, this remarkable 5-star beach resort offers easy access to Bali’s tranquil eastern coastline. Just a 10-minute drive from the airport and a short distance from the water sport coastal area of Tanjung Benoa, it is situated within the exclusive resort area of Nusa Dua, showcasing a picturesque sunrise, pristine beach, and a 7 km beachside pathway ideal for morning walks or cycling tours.

Job Description

As a Butler you are responsible to:

·  Be available to personally assist guests and respond promptly to their requirements in line with Sofitel Luxury service expectations.
·  Ensure personalised, efficient, luxury service is provided to all guests.
·  Embrace the service culture of Butler service.
·  To provide warm, welcoming service without compromise to all guests.
·  Work cohesively as a team member.
·  Report to the supervisor at all times during the rostered shift and complete all duties assigned by the supervisors and team leaders.
·  To initiate contact with hotel guests to offer individual services and to ensure guest satisfaction. ·
·  Concierge services within the Club Millesime
·  Liaise with Chef/Kitchen brigade to ensure service times are adhered to.
·  Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance, ensure items are announced.
·  Ensure all Food & Beverage is served according to Club Millesime standards and exceeds the expectations of our guests.
·  Ensure the presentation of Food & Beverage within Club Millesime is of a high, luxury service standard.
·  Maintain product knowledge of all menus and wine lists in order to advise and make recommendations to guests.
·  Ensure you have a good understanding of allergens and dietary requirements.
·  Keep tables and service areas clean and tidy.
·  Ensure all mis-en-place is completed prior to guests’ arriving.
·  Carry out any additional duties as requested by the Club Millesime Manager and designated Club Millesime leaders.
·  Be available to personally assist guests and respond promptly to their requirements in line with Sofitel Luxury service expectations.

 

Qualifications

• Graduate of a degree in Hospitality Management or a related field is an asset.

• At least one (1) year of relevant experience as a butler in a luxury hotel.

• Strong interpersonal and problem-solving abilities with excellent communication and organizational skills.

• Knowledgeable in Opera and Microsoft applications.