Breakfast Waiter - Waitress (M/W)

Job description

Key tasks

Overview of duties
'• Welcomes guests and provides a high standard of restaurant service
• Contributes globally to guest satisfaction through the quality of his/her work and exemplary behaviour
• Helps increase the restaurant's revenue through his/her sales efforts'
Main responsibilities
Customer relations
'• Provides a friendly and personalised welcome for guests
• Offers an attentive service to guests, adapting to any constraints
• Heeds any remarks made by guests and ensures follow-up
• Promotes the F&B offer
• Conveys the image of the hotel'
Professional techniques / Production
'• Completes the following tasks:
- prepares the point of sale and preparation areas
- cleans and tidies the restaurant and preparation areas after closing
• Before every workshift, finds out about dish composition and any shortages
• Organises his/her work to suit fluctuations in numbers, events and guest
'• Takes part in meeting the department's targets by respecting the procedures and internal audits applicable in the hotel
• Helps manage crockery and appliances by avoiding breakages
• May be asked to help with inventories, check deliveries and store food items'
Hygiene / Personal safety / Environment
'• Ensures that the workplace remains clean and tidy and the safety of consumable goods by always respecting HACCP regulations
• Respects the instructions and safety guidelines for the equipment used
• Applies the hotel's security regulations (in case of fire etc)

Mercure and its people

Hotels with individuality, passion for service and committed to quality and guest satisfaction.

Join a team of warm and friendly professionals who will share their love for hospitality.

Desired profile

Skills

Level of Education Others
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English (Primary tongue)