Duty Manager (F/M/X)

Job description

Company Description

Life is a journey. Live it well.

Conveniently located where travelers want to be, Swissôtel Hotels & Resorts provides guests with the opportunity to stay in the heart of top locations worldwide, where they confidently explore the very greatest each destination has to offer. The brand remains true to its roots, successfully combining genuine Swiss hospitality with intelligent design and local flair. With social responsibility at the forefront and a genuine commitment to positively impact the destination it calls home, every Swissôtel upholds industry-leading sustainability standards. This all comes together to provide guests with a peace of mind that is authentically Swiss.

Swissôtel Amsterdam has been part of the luxury segment of the international hotel chain Accor Hotels for 9 years. The four star boutique hotel is located in the vibrant heart of Amsterdam, which ensures that both business and leisure guests use our hotel as the perfect base for their stay in Amsterdam. Thanks to our luxurious 114 rooms & suites, authentic service and location, we can call ourselves one of the best operating hotels in Amsterdam.

As of 2021 Swissôtel Amsterdam operates with a franchise agreement with Accor. 

Job Description

We are seeking a highly motivated and experienced Duty Manager (F/M/X) to join our team in Amsterdam, Netherlands. As a Duty Manager, you will play a crucial role in overseeing daily operations, ensuring exceptional customer service, and leading our staff to maintain the highest standards of quality and efficiency.

·  Manage and supervise staff during assigned shifts, providing guidance, support, and motivation
·  Supervise and support the Front Office team, ensuring efficient check-in/check-out, guest satisfaction, and adherence to brand standards
·  Liaise with other departments to ensure smooth operations and timely service delivery
·  Perform daily hotel rounds and inspections to monitor cleanliness, maintenance, and service standards
·  Handle customer inquiries, complaints, and special requests promptly and professionally
·  Monitor and maintain health and safety standards, ensuring compliance with local regulations
·  Respond to and resolve emergency situations as they arise
·  Support training, coaching, and mentoring of junior staff members
·  Prepare and submit reports on daily operations, incidents, and staff performance

Qualifications

·  Proven experience in a similar role, preferably within the hotel industry
·  Strong leadership skills with the ability to motivate and guide a diverse team
·  Excellent customer service skills and a passion for delivering exceptional guest experiences
·  Proficient in problem-solving and conflict resolution
·  Strong organisational and time management skills
·  Ability to work under pressure and make decisive decisions in fast-paced environments
·  Good understanding of budgeting and financial management principles
·  Thorough knowledge of health and safety regulations and operational procedures
·  Proficiency in relevant computer systems and software; experience with Opera or Opera Cloud is an advantage
·  MBO/HBO education in Hospitality Management, Business Administration, or related field (preferred)
·  Valid BHV certification or willingness to acquire it
·  Fluency in English; knowledge of Dutch or other languages is advantageous
·  Flexibility to work varying shifts, including evenings (occasionally nights), weekends, and holidays

Additional Information

· 
Work within a highly  motivated and enthusiastic  team at one of the best-operating hotels in Amsterdam

· 
Receive a  competitive salary  in line with the Collective Labour Agreement in the Netherlands.

· 
Opportunity to expand your earnings with our  uncapped incentive program  based on your up-selling and walk-in sales

· 
8% gross holiday allowance  (accrued monthly), paid out in May every year

· 
25 vacation days  per calendar year on a full-time basis

· 
Travel allowance of maximum  €150 ,- per month

· 
Be part of Accor’s employee benefit system and enjoy  discounted rates  (including family and friends) all around the world together  with 50% discounts on F&B  (you will receive a personal card to enjoy these benefits)

· 
Refer a friend system that gets you  200€ per referral  after they are employed with us for at least 3 months

· 
Enjoy yearly  staff parties  and team-building activities to support team cohesion

· 
Access to a great  Learning & Development  platform offered by Accor as well as our internal Wizzflix app tailored to departmental needs

· 
Grow your career with Accor,  one of the world’s leading and most expansive hotel groups, offering global opportunities and professional development