Bellboy

Job description

Company Description

HOTEL Heritage Grand Perast is located in the UNESCO -protected coastal town of Perast, on the Montenegrin coast.

More than 300 houses and palaces densely populated on the coast make Perast one of the most attractive tourist destinations in the Mediterranean, and HOTEL Heritage Grand Perast one of the most beautiful in Europe.

In 2021, Condé Nast awarded the Heritage Grand Perast Hotel the award for the best hotel in Europe.

HOTEL Heritage Grand Perast has a total of 130 rooms, 2 restaurants, SPA center with treatment rooms, sauna, indoor and outdoor pool, and is looking for a Receptionist with experience.

Job Description

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Ensure the prompt and efficient handling off all guest luggage on arrival, during stay, departure and the luggage store, as well as ensure safety and security of guest luggage

Assure that every luggage is covered with a baggage claim tag

Parking of guests and visitors vehicles in the designated hotel parking area

Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up

Report any unusual occurrences or requests to the Concierge desk

Responsible for the efficient, clean, safe and hygienic maintenance of the Concierge Desk area

Practices suggestive selling and able to familiarize guests to hotel facilities

Ensure luggage is placed for guest to unpack 

Ensures that all guests are greeted on arrival & departure of the hotel and escorting each individual to the right direction.

Qualifications

1. Education & Experience
- High school diploma or equivalent (not always mandatory).
- Previous experience in hospitality or customer service is a plus but not always required.
- On-the-job training is usually provided.

2. Skills & Competencies
- Strong communication skills – Ability to interact professionally with guests and colleagues.
- Customer service orientation – Friendly, polite, and eager to assist guests.
- Physical stamina – Ability to lift and carry heavy luggage, stand, and walk for extended periods.
- Time management – Efficiently handling guest requests and coordinating with other departments.
- Attention to detail – Ensuring guest requests are fulfilled correctly and promptly.
- Problem-solving skills – Addressing guest concerns and resolving issues efficiently.
- Multitasking ability – Handling multiple guest requests at once.

Additional Information

RELIABILITY AND LOYALITY: 

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·  Follow through on commitments
·  Work well both autonomously and within a team
·  Display a positive, approachable attitude
·  Spend time getting to know your fellow employees and our guests
·  Support each other; we all work within the same hotel and company