Bar Team Leader

  • By Accorhotels
  • July 2017
  • Bristol (United Kingdom)
  • Hospitality / Tourism
2017-06-12T05:29:45+0000

Job description

Key tasks

Behaves and acts in an exemplary fashion, embodying the brand mindset
Supervise the team of Food and Beverage Department, helping them improve their skills and providing support for career development
Improves sales, the quality of service and promotion of services in compliance with hygiene and security standards
Conveys the hotel's image through his/her attitude, professionalism and involvement in the field
Ensures that all products served to guests conform to standard and are of good quality
Develops revenue and profit margins
Helps the hotel meet its targets
Provides information for guests within his/her field of competence or directs them to the right person
Remains polite and courteous at all times whatever customers may request
Handling any complaints concerning the restaurant immediately and sensibly, and keeps the manager informed.

Main Responsibilities

Customer relations
Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty.
Enquires whether guests are satisfied throughout the service,
Anticipates guests' needs,

Professional techniques / Production
Determines the best organisation (production, distribution, storage etc) according to existing infrastructure and equipment
Supervises stock rotations for soft and alcoholic drinks and catering supplies, and identifies any needs
Supervises and checks the bar presentation,
Is responsible for applying the reference standards and audit procedures as defined by the hotel and brand
Coordinates with the departments close to the F&B department (front office, reservation etc)
Guarantees that equipment is kept clean and well maintained, in line with hygiene regulations
Ensures equipment remains in good condition and signals any needs for technical intervention
Ensures compliance with legislation governing the sale of beverages

Team management/ Human Resources
“Live and Breathe Service Attitude
Develops employees' motivation and team spirit by creating a good working atmosphere
Is involved in recruitment
Integrates and trains employees, providing support for skills development
Ensures that employees are well presented (uniforms, personal hygiene etc)
Helps employees improve their skills and provides support,

Commercial / Sales
Is familiar with all the hotel's services and promotes them to encourage guest loyalty,
Respects requests from the Sales Department and fulfils the customer promise,
Increases sales through his/her innovative and creative approach and reliable advice,
Promotes the special offers and full range of products,

Management and administration
Manages the products available for guests,
Keeps the loss and breakage of equipment to a minimum and keeps the superior informed,
Keeps an inventory of equipment and tracks items coming in and out in coordination with the F&B Manager,


At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

Seeked profile

Skills

Level of Education Others
Areas of study Other
Professional experiences 3 to 5 years
Languages essential English (Primary tongue)

Essential and optional requirements

Ability to work under pressure.
Cheerful friendly disposition.
Positive,
Guest oriented and service minded,
Good listening and communication skills,
Self confidence,



·  Excel
·  Word
·  Micros

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About Accorhotels

 

AccorHotels, l’hôtelier mondial de référence !

  • Une présence dans 95 pays. 
  • Plus de 4 100 hôtels et 570 000 chambres.
  • Un large portefeuille de marques, allant du luxe à l’économique : Raffles, Fairmont, Sofitel, MGallery, Grand Mercure, Pullman, Swissôtel, The Sebel, Novotel, Suite Novotel, Mercure, Mama Shelter, Adagio, ibis, ibis Styles, ibisbudget, hotelF1. 

Aujourd’hui, AccorHotels est bien plus qu’un leader mondial : c’est un groupe de 240 000 hôteliers qui partagent une même passion.
Notre ambition : être l’acteur hôtelier mondial de référence. Pour proposer à nos clients, collaborateurs, partenaires, une expérience unique. 
Pour cela, le Groupe a annoncé, le 3 juin 2015, élargir son terrain de jeu, pour accélérer sa transformation. AccorHotels devient plus ouvert, plus connecté et plus affirmé, et ce afin de continuer à bousculer les codes de l’hôtellerie.

Sous l’impulsion de Sébastien Bazin, Président-directeur général, la stratégie du Groupe s’appuie sur plusieurs fondamentaux :

  • un nouveau nom, AccorHotels, une nouvelle promesse, Feel Welcome, exprimés à travers une identité renouvelée.
  • deux expertises d’opérateur/franchiseur (HotelServices) et de propriétaire/investisseur
    (HotelInvest) ;
  •  un large portefeuille de marques de renommée internationale allant du luxe (Raffles, Fairmont, Sofitel, Pullman, MGallery, Grand Mercure, The Sebel), à l’économique (ibis, ibis Styles, ibis budget, adagio access et hotelF1) en passant par le milieu de gamme (Swissôtel, Novotel, Suite Novotel, Mercure, Mama Shelter,
    Adagio) ;
  • la puissance de sa place de marché et de son programme de fidélité Le Club AccorHotels ;
  •  l’engagement depuis près de 50 ans d’un groupe citoyen et solidaire avec son programme de développement durable  PLANET 21.

 

2403 vacancies open at Accorhotels

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