Banquet Executive

Job description

Company Description

We are in the luxury hotel business in central Singapore; offering business and leisure travelers contemporary rooms and suites filled with opulent amenities and elegant furnishings, alongside first-rate facilities, exquisite French and local cuisines in our all-day dining restaurant, bar and a huge convention space with meeting rooms and 2 ballrooms to cater to corporate, meeting guests as well as leisure function events including weddings & dinner & dances.   We represent the renowned French living and Sofitel hospitality in Singapore.

Job Description

·  Reports directly to the Director of Banquet Operations.
·  Ensure that the meetings are well-planned and results-oriented.
·  Conduct frequent and thorough inspection of Magnifique Meetings area.
·  Ensure that the Operational Budget from the department is strictly adhered to.
·  Assist in greeting and seating guests.
·  Monitor the ambassadors and ensure that they adhere to the Sofitel operating standards as well as the service culture.
·  Able to deal tactfully deal with guest.
·  Pay regular attention to guests to ensure that their requests are attended to and exceed their expectation.
·  Serve food and beverage to guests in the restaurant/banquet area.
·  Assist with the set-up of the outlet/banquet area
·  Participate in the daily briefings of the department as well as monthly meetings to discuss the various aspects of service.
·  Assure guests that their complaints or feedback will be dealt with and report to manager concerning any feedback given.
·  Participate in the set-up of meeting rooms and assist in the up keeping of the brand standard.
·  Ensure that the working areas are well maintained.
·  Be helpful towards guests that need assistance.
·  Clean and prepare tables for inflow of guests.
·  Keep tables and service areas clean and tidy as per procedure manual.
·  Maintain hygienic food service techniques during service.
·  Take responsibility for your designated section and station.
·  Coach and train team to deliver consistent service
·  Perform all tasks to Sofitel Brand standards
·  Any other reasonable request within your range of competence as required by your Supervisor or Hotel Management.

Qualifications

·  Minimum 1 year experience in a similar role, preferably including 5 star experience.
·  Projects professional image at all times through personal presentation / interpersonal skills.
·  Desire and ability to train and develop staff.
·  Maintains awareness of industry trends in service, product and presentation.
·  Initiates contacts and establishes rapport easily.
·  Organises time and work efficiently.
·  Effective numeracy, verbal and written communication skills.
·  Appreciates and maintains an effective outlet for stress.
·  Willingness to work weekends and public holidays as part of the job role.
·  Has the aptitude and willingness to undertake further development with Sofitel.