Assistant Outlet Manager - IRD

Job description

Company Description

Sofitel Al Hamra Beach Resort

Job Description

·  To ensure that the monthly forecasted food and beverage revenue figures are achieved.
·  To strictly adhere to the established operating expenses and that all costs are controlled.
·  To participate in the formulation of the Annual Operating Budget in determining room service projected revenues and expenses, operating equipment and FF&E requirements in line with the compilation of the Annual Business Plan.
·  To ensure that the Room Service section is managed efficiently according to the established guidelines.
·  To ensure that all operating standards are adhered to in order to achieve the level of service established in the Departmental Operations Manual.
·  To assign responsibilities to subordinates and to check their performance periodically.
·  To assist in the operation and be visible during peak times.
·  To establish and strictly adhere to the par stocks for all operating equipment and supplies, to ensure that the room service is adequately equipped.
·  To carry out Monthly, quarterly, bi‑yearly, yearly inventory of operating equipment.
·  To conduct and assist the Stewarding Manager in monthly inventory checks on all operating equipment and supplies.
·  To control the requisitioning, storage and careful use of all operating equipment and supplies.
·  To conduct daily pre‑shift briefings to Heartists on preparation, service and menu.
·  To attend all meetings as required by F&B Management.
·  To prepare and participate in the Monthly Objective Review.
·  To undertake any reasonable tasks as assigned by the direct Manager.
·  To attend twice a month Food and Beverage Meeting and Daily Operations Meeting.
·  To liaise with the Kitchen and Beverage department on daily operation and quality.
·  To handle all guest complaints, requests and enquiries on food, beverage and service.
·  To establish a rapport with guests maintaining good customer relationship.
·  To ensure that the room service cashiering procedures are strictly adhered.
·  To ensure a supervisor is always available on duty including mini bar.