Assistant Night Manager

Job description

Company Description

The Company & Hotel

We are ‘relentlessly guest obsessed’ at Accor. Everything we do, we do to help our guests feel welcome and valued and to give them the best experience possible. 

Novotel Sydney International Airport is a 271 room hotel, including a 150 seater a la carte restaurant, Bar & 11 Conference rooms. We are located along the Cooks River, near the International Airport. 

We are looking for the right person to join the team, someone who can move with the changing business and grow & develop with AccorHotels.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

We are looking for an Assistant Night Manager who is dedicated to providing a memorable experience and create that human connection with our guests, at every stage of their stay.

As a Part Time (could lead to full time) Assistant Night Manager, your tasks and responsibilities will consist of, but are not limited to the following:

·  Process and assist with check-in, check-out of guests, ensuring all procedures are adhered too.
·  Balance accounts at the end of each day and post any outstanding charges to guests’ accounts.
·  Lead by example when attending to guest requests. Be proactive and resourceful.
·  Have the necessary skills and training to actively resolve complaints and challenges presented by customers.
·  Monitor training and offer guidance to employees whilst on shift.
·  Assist in all areas of the hotel during peak times to eliminate potential issues.
·  Responsibility for the health and safety of all patrons, guests and staff members.
·  Carry out Night Audit and End of Day Procedures
·  Hold responsibility and accountability for the efficient operation of the hotel during the hours of 11.00pm and 7.00am.

Qualifications

You are naturally a confident person who is able to approach people and initiate conversation along with a strong knowledge of the hotel and its surrounding area.

You have experience in Opera, Microsoft Word and Outlook. First Aid Certificate and Responsible Service of Alcohol for the relevant state are required. You will be available to work varied shifts from early mornings to late evenings, including weekends and Public Holidays as per our business demands.

Additional Information

What is in it for you

·  Learning & development opportunities.
·  Join of the largest hotel groups worldwide with access to global opportunities and staff benefits.
·  Onsite parking, duty meals, and free laundry.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.