Assistant Front Office Manager

Job description

Company Description

"Why work for Accor?"
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo!  #BELIMITLESS

Job Description

The Assistant Front Office Manager is a service professional who coordinates all aspects of the Front Office (Bell Desk, Telephones, Front Desk) to ensure a smooth operation, and the highest levels of guest and employee satisfaction.  

What you will be doing:

·  Ensures all guests needs are met and exceeded and that departmental Fairmont brand standards are followed in all interactions
·  Guides and manages the overall Front Office operations during the assigned shift, and will assist the Front Office colleagues during busy periods, including coverage of breaks
·  Maximizes occupancy and average rate through participation in the budget, outlook and yield management.
·  Reviews arrival reports and VIP's to ensure that all procedures are followed.
·  Oversees the requirements of group business, including review of room status and blocking of rooms, convention agendas and special requirements.
·  Assists in scheduling staff in accordance with productivity levels and recognizing the need periods and customer service requirements.
·  Acts as a member of the Primary Emergency Response Team and follows emergency procedures, general crisis situation procedures correctly to ensure the overall safety and security in the hotel.

Qualifications

·  Two years proven supervisory experience in Front Office.
·  Highest guest service orientation with the vision and ability to lead employees consistently to achieve goals and work in a highly participatory team environment.
·  Highly organized, career and result oriented, with the ability to be flexible with work hours, days off, assignments and additional duties.
·  Must be able to work well under pressure for all shifts, in a fast paced and constantly changing environment.
·  Impeccable professional presentation.
·  Strong working knowledge of Microsoft Windows operating system and Microsoft Excel and Word applications. Previous use of Opera and Silverware a strong asset.
·  Must have excellent written and verbal communication, interpersonal and leadership skills.
·  Hospitality Administration program diploma or degree from a recognized institute an asset.

Additional Information

What’s in it for you:

·  Full time employees will be eligible to join the benefit plan which includes extended medical (Health, Dental, Life Insurance, Short Term Disability)
·  Full time employees will also be eligible to participate in Fairmont Pension Plan, which includes matched employee contributions
·  Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies
·  Opportunity to develop your talent and grow within your property and across the world!
·  Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
·  Complimentary meals in our staff cafeteria 
·  Exclusive discounts at Accor branded properties worldwide with our colleague benefit card
·  Complimentary dry-cleaning services for your work attire
·  Learning programs tailored to hone your skills and talents
·  Opportunities to make a meaningful impact by participating in our Corporate Social Responsibility initiatives, including our Sustainability Committee and Diversity, Equity & Inclusion (DEI) Committee
·  Career advancement opportunities, with pathways to national and international promotions, the opportunities are limitless
·  Access to our comprehensive benefits package, including extended health, dental, vision benefits; life and disability insurance; pension with company match; and Registered Retirement Savings Program (RRSP) and a Tax-Free Savings Account (TFSA) (for salaried roles)

Who We Are: Located in the heart of vibrant downtown Winnipeg, Manitoba -- at the historic corner of Portage and Main -- Fairmont Winnipeg luxury hotel extends the naturally warm reception of the Prairies. Just step outside our Winnipeg hotel and the city is at your feet.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We are happy to provide you accommodation at any stage of the application process, please contact the Talent & Culture Department and we will work with you to accommodate your needs.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.