Offers “Accor”

days ago Accor

Assistant Front Office Manager

  • Calgary, Canada

Job description


Assistant Front Office Manager

We are searching for a dynamic leader who is passionate about delivering on the promise of excellence in Guest Service.  Reporting to the Director of Front Office, this individual will by an outgoing and enthusiastic Leader committed to providing results for Guest and Colleagues.

What is in it for you:

·  Subsidized staff accommodation provided on-site for full time status
·  Access to our Lifestyle Program activities
·  One duty meal in our newly renovated staff cafeteria
·  Competitive extended benefits package including medical, vision and dental for full time permanent status
·  Employee Travel Program
·  Comprehensive Wellness Platform (LifeWorks)
·  Discounts on food & beverage/fitness centre/spa/golf
·  Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

What you will be doing:   

·  Ensuring the smooth daily operations of the Front Office, while maintaining high levels of guest service
·  Overseeing the hiring, coaching, developing, and performance management of the Guest Service Supervisors, and Guest Services Agents
·  To improve service delivery by streamlining procedures and removing obstacles that hinder service delivery
·  Ensuring inter-departmental communication and cooperation in the interest of better guest satisfaction
·  Developing visionary proposals aimed at improving service climate, colleague moral, and shareholder return
·  Handling of guest comments and concerns, ensuring all guest needs are met
·  Establishing and maintaining a good working relationship between the hotel and affiliated agencies and their representatives
·  Participating in communication meetings within the Front Office, the hotel, and the company
·  Adhering to the code of business conduct
·  Being responsible for a personal cash float
·  Working shifts as business levels dictate
·  Performing general computer maintenance
·  Ensure that the operational budget for the Front Office is adhered to, and all costs are controlled
·  Ensure optimal and efficient scheduling in all areas of the Front Office
·  Practicing room yield management, to ensure maximum profitability of overall operations
·  Monitoring inventory, room types, and categories
·  Attending promotional functions as required
·  Ensuring the safety and well-being of our guests and co-workers by having a working knowledge of crisis and emergency procedures
·  Ensure a clean and safe working environment, and actively participate in health and safety initiatives
·  Adhere to all hotel environmental policies and initiatives
·  Carry out any other tasks as assigned

Your experience and skills include:

·  Previous proven supervisory experience in Front Office
·  Extensive knowledge of Front Office policies and procedures
·  Hospitality Administration program diploma or degree from a recognized institute an asset
·  Highest guest service orientation with the vision and ability to lead employees consistently to achieve goals and work in a highly participative team environment
·  Highly organized, career and result oriented, with the ability to be flexible with work hours, days off, assignments and additional duties
·  Must be able to work well under pressure in a fast paced and consistently changing environment
·  Operational knowledge and use of Opera, WORD, and EXCEL
·  Self‑motivated, with the ability to make effective decisions
·  Demonstrates initiative, and the ability to work with minimal supervision
·  Ability to maintain high service levels under pressure
·  Ability to consistently stand and walk through out shift

You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.

Your team and working environment:

·  Fast-paced, upscale, luxury hotel
·  Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer
·  Hospitality employees worldwide making this a great place to develop lifelong connections   

Visa Requirements:  Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Why work for AccorHotels?

We are much more than a world leader. We are more than 250,000 hoteliers with a purposeful and heartfelt mission: to make every guest Feel Welcome in our 4,500 addresses and on our digital platforms.  We are committed to a culture and guided by our values that make our talent  Feel Valued . We want them to express their passions every day and realize their full potential through exemplary professional development and growth opportunities, enjoying a life filled with unlimited experiences. To connect with us, please visit

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS