Assistant Chief Steward

Job description

 

 

Assistant Chief Steward


At Hamilton Princess & Beach Club, our approach to Human Resources begins with selecting the best candidates to join our global team of service professionals committed to turning moments into memories for our guests.  As a member of our Stewarding team you will share your passion for quality, safety, and service with your team ensuring superior standard for all flatware, tableware and kitchen equipment in support of our Culinary and Banquets teams.

Summary of Responsibilities:
Reporting to the Chief Steward, responsibilities and essential job functions include, but are not limited to, the following:
·  Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues
·  Motivate, lead, coach and manage all aspects of team members’ performance towards achieving exceptional guest service and employee engagement results
·  Deputizing for the Chief Steward as required
·  Assisting in the preparation, successful implementation and execution of the annual Stewarding budget, capital plan, and strategic projects
·  Support the Culinary and Service Teams in provide a high level of guest service by staging banquet and a la carte kitchen and service ware to specifications
·  Maintain good working relationships with all hotel departments to ensure an exceptional guest experience
·  Manage department inventory  including maintaining strict control on equipment and supplies,  ordering and seeking opportunities to increase revenue and minimize expenses
·  Demonstrate a complete understanding of and ensure team compliance with all Health & Safety, hygiene and sanitation, proper garbage disposal  and other function specific regulations
·  Ensure that all equipment in the kitchen areas are clean and in good working order and promptly report any deficiencies and follow up as required
·  Conduct shift briefings and  departmental meetings ensuring that colleagues are well informed and prepared to deliver outstanding service
·  Ensure all outlet employees are trained on the proper use of equipment, tools and systems
·  Schedule and manage staff to support both our service level commitments and labour cost goals
·  Follow and ensure compliance with all corporate, hotel and departmental policies and procedures
·  Participate in hotel committees
·  Perform any other function related duties and projects as assigned

 

Qualifications:
·  One to two years supervisory experience in a Stewarding department in a luxury hotel environment is required
·  In-depth knowledge of correct chemical handling procedures is required; current ServSafe and HACCP certifications are strongly preferred
·  Knowledge of local health and safety regulations is required
·  Proven strong supervisory/leadership skills and the ability to train Colleagues ensuring compliance with Fairmont Standards and international Hygiene & Safety Regulations meet high levels of service excellence is required
·  The ability to demonstrate an understanding of mechanical concepts and systems used in the Stewarding  profession is required
·  Demonstrated ability to consistently schedule employees and prepare accurate payroll records  is required
·  Demonstrated  inventory control experience is strongly preferred
·  Proven interpersonal, communication (written and verbal) and organisational skills
·  Proven ability to work cohesively as part of a team in a multicultural, diverse, demanding and fast paced environment
·  Proven ability to focus attention on guests needs, remaining calm and courteous at all times
·  Strong working knowledge of MS Office programmes and general computing literacy is required
·  The successful candidate must be physically fit with a strong work ethic, highly responsible, reliable and has the ability to work extended hours including evenings, weekends and public holidays
·  Strong work ethic, highly responsible, reliable and the ability to work shifts, extended hours including evenings, weekends, and public holidays is required

Physical Aspects of Position (include but are not limited to):
·  Frequent standing and walking for long periods of time throughout shift
·  Frequent kneeling, pushing, pulling, lifting
·  Occasional ascending or descending ladders, stairs and ramps
·  Visual Effort: Medium
·  Environmental Stress: Busy Atmosphere; Environmental stress: high - constantly going in and out of buildings.

APPLY TODAY : Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!