AM Concierge

Job description

Company Description

Your Fairmont Journey Starts Here:

Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team.

Job Description

As AM Concierge, you will play a pivotal role in creating unparalleled guest experiences by leading our Concierge team in providing exceptional service and personalized recommendations to our guests.

Key Responsibilities:

·  Lead and manage the Concierge team to ensure exceptional guest service delivery and guest satisfaction.
·  Develop and implement standard operating procedures for the Concierge department, ensuring consistency in service delivery.
·  Maintain a deep knowledge of local attractions, restaurants, transportation options, and other points of interest to provide personalized recommendations and assistance to guests.
·  Handle guest inquiries, requests, and complaints promptly and professionally, ensuring resolution to the guest's satisfaction.
·  Build and maintain strong relationships with local businesses and service providers to enhance the guest experience and secure special arrangements or services for guests.
·  Oversee the Concierge desk operations, including staffing, scheduling, and training to ensure high performance and efficiency.
·  Monitor and maintain guest service standards, continuously seeking opportunities for improvement and innovation.
·  Collaborate with other departments, such as Front Office, Sales, and Food & Beverage, to coordinate guest services and enhance the overall guest experience.
·  Stay updated on industry trends, technologies, and best practices in guest services and incorporate them into the department's operations as appropriate.

Qualifications

·  Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
·  Minimum of 3 years of experience in a similar role, preferably in a luxury hotel environment.
·  Strong leadership and managerial skills, with the ability to inspire and motivate a team.
·  Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with guests and colleagues.

Additional Information

Our commitment to Diversity & Inclusion :

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.