Customer Advisor - B2B Client Management in French

Job description

About Webhelp

Webhelp is a French multinational BPO company that is making business more human for the world's most exciting brands. By choosing Webhelp, you will be part of a community of over 120,000 game-changers from more than 140 locations in 60 countries.

Join us at Webhelp and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide.

What you'll be doing at Webhelp

As a French-Speaking Customer Advisor - B2B Client Management, you will:

• Engage with customers to help and offer solutions through inbound calls and emails

• Create and update records and databases with personnel information and other details

• Guide in the use of the tool/application to customers

We'll be a great match if you:

• Have a high level of French (written and oral)

• Previous customer-oriented environment experience is a plus

• Multitask, rigorous, autonomous, and resourceful

• Analytical and positive mindset

• For non-EU residents, it is mandatory to have a valid work permit

If you feel you don't check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it's this one or a future role.

What we offer you:

• Strong compensation package (14 monthly payments per year plus bonus)

• Monthly meal allowance paid in voucher card (net)

• Bring a Friend Program with attractive incentives

• Personal and career development programs and mentoring to develop skills

• Possibility to participate in a growing multicultural Project

• Flexible Schedule from Monday to Saturday

• Work in a diverse environment with people from over 75 nationalities

• Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports and social responsibility activities, internal parties and much more!

• We promote inter-company mobility to work at any of our sites around the world

• Workplace: Work on-site in Aveiro, Portugal

Webhelp is an equal-opportunity employer.

Webhelp is committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.

Desired profile

We'll be a great match if you:

• Have a high level of French (written and oral)
• Previous customer-oriented environment experience is a plus
• Multitask, rigorous, autonomous, and resourceful
• Analytical and positive mindset
• For non-EU residents, it is mandatory to have a valid work permit

About Webhelp France

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