IT Technician - Portuguese and English Speaker - Webhelp France - Braga

Job description

Experience the power of a game-changing career

Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.

If you're looking to grow and be inspired, as a IT Technician in Braga, Portugal (on-Site) you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

Career growth and personal development

We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix, there's a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

What you will do in this role

As a IT Technician, you will:

Proactively ensure the health and functionality of our IT systems (Network, Telecom, Windows Systems) updates, patches, and optimizations.
Swiftly identify and resolve technical issues, providing efficient solutions to minimize downtime and maintain operational continuity.
Offer responsive and user-friendly IT assistance, guiding colleagues through technical challenges with patience and expertise.
Implement and uphold robust security measures, safeguarding our digital assets and ensuring compliance with data protection standards.
Explore and integrate cutting-edge technologies to enhance our workflows, proposing and implementing solutions that drive efficiency and productivity.
Oversee the configuration, maintenance, and optimization of our network infrastructure to guarantee reliable connectivity and high-performance data transfer.
Work closely with cross-functional teams to understand their IT needs, providing tailored support and contributing to technology-driven initiatives.
Maintain comprehensive documentation of IT processes, configurations, and troubleshooting steps to ensure knowledge sharing and continuity.
Facilitate IT training sessions for employees to foster a tech-savvy environment and empower colleagues to utilize available tools effectively.

Your qualifications

Concentrix is a great match if you:

Have a high level of Portuguese and English fluency - oral and written (C1 level)
Demonstrate proficiency in scripting languages such as bash and PowerShell, leveraging automation to steamline routine tasks and enhance operational efficiency.
Have in-depth knowledge of Cisco networking technologies, from configuring routers and switches to optimizing network performance, ensuring a robust and secure network infrastructure. Knowledge of TCP/IP protocols and OSI model
Understand how VOIP communication works.
Understand Windows systems, from server administration to desktop support, ensuring the stability and functionality of our Windows-based IT environment.
Have effective communication is crucial in IT roles. You need to be able to explain technical concepts to non-technical colleagues, listen to their issues, and collaborate with cross-functional teams. Clear and concise communication is key.
Are good at Problem-Solving. IT professionals often encounter complex technical problems. Being able to analyze issues, identify root causes, and develop creative solutions is a valuable skill.

If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this or another role.

What's in it for you

In this role, we offer benefits that help you support your unique lifestyle:

Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)
Competitive salary and performance bonus
Central location in Braga, Portugal
Bring-a-friend (referral) bonus opportunities
Full paid training on the company and the project you'll be working on
Career development programs, specialized courses, and language classes

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."

Concentrix is an equal-opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.

Desired profile