Warranty Administrator

Job description

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. 

What you will do

The Warranty Administrator is responsible for processing warranty claims within the organization for validity and accuracy according to current Volvo Group coverage certificates and the published policies and procedures. This role ensures that during warranty reviews work is documented properly, claims are submitted and tracked accurately, and reimbursement is received in a timely manner. The position requires a strong understanding of manufacturer policies, excellent administrative skills, and the ability to coordinate with internal departments and external vendors. Manage your portfolio of dealers effectively, including occasional conflict resolution that may occur among dealers, internal personnel and customers during claim administration.

 

Key Responsibilities/Accountabilities

 

Claims Management:

· Submit, track, and reconcile warranty claims with manufacturers or third-party providers.

· Review work orders, invoices, and other documentation for accuracy before submission.

· Monitor claim status and follow up on delayed or denied reimbursements.

 

Process Oversight:

· Ensure compliance with OEM (original equipment manufacturer) warranty guidelines and standards.

· Maintain accurate and organized records of all warranty transactions.

· Analyze trends in warranty claims to identify recurring issues or areas for improvement.

 

Reporting:

· Prepare regular reports on claim status, reimbursement trends, and performance metrics.

· Provide feedback to management and technical teams regarding frequent warranty issues.

 

Collaboration & Communication:

· Work closely with service advisors, technicians, and parts departments to ensure accurate warranty documentation.

· Serve as the point of contact between the company and the manufacturer/distributor for warranty-related issues.

· Resolve any conflicts between dealer and Volvo Group as it relates to coverage issues.

· Provide dealer and internal people with occasional warranty training by phone contacts, during periodically scheduled classes, and during dealer visits or with fleet and dealer visits.

· Participate in updates to Warranty Operations Manual as items are identified to include re-writes of the manual and coverage certificates.

· Assist with dealer warranty audits as required.

· Investigate, quantify and effect change when necessary in claim patterns that are outside reasonable limits.

· Understand standard warranty coverages and purchased coverages.

Who are you?

Critical Competencies:

· Accuracy and Attention to Detail

· Technical Comprehension

· Problem-solving and Judgement

· Analytical Abilities

· Communication & Coordination

· Time Management & Prioritization

· Integrity & Compliance Awareness

· System Proficiency

· Relationship building

 

Essential Educational and/or Training Qualifications and Certificates:

· Associate’s Degree in Applied Technology or Business, Bachelor’s Degree preferred

 

Preferred Experience/Knowledge

· 2-4 years of warranty administration experience

· 2 years of automotive industry experience preferably in heavy duty truck/service outlet

· Bilingual communication will be preferred (Spanish/English)

· 2 years year customer service experience

· Working knowledge of the Volvo & Mack parts systems to include IMPACT, PartsLinq, UCHP, VDA+, and Vehicle Inquiry.

· Technical knowledge in terms of being familiar with warranty systems, service repair processes and OEM requirements.

What’s in it for you?

We are pleased to offer a solid package of compensation and benefits.  You will enjoy:    

· 
Competitive base pay  

· 
Comprehensive medical, dental and vision insurance  

· 
Generous PTO  

· 
Tax deferred retirement plans, varied by business; 401(K) with company match  

· 
Global organization with expansive career growth opportunities  

· 
Volvo Group University for professional and personal development  

· 
Workplace health/wellness and reimbursement programs  

· 
On-campus fitness center and café  

· 
Avid approach to Sustainability  

· 
Culture with a passion for Diversity, Equity, and Inclusion for all  

· 
We also offer an array of additional benefits and programs that make today’s challenging reality of combining work and personal life easier. We will gladly share this information and more at any time during the interviewing process or as part of your offer letter.  

 

Ready for the next move?

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

 

We value your data privacy and therefore do not accept applications via mail. 

 

Who we are and what we believe in 
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join Volvo Group . Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities. 

 

Founded in 1900, Mack Trucks is an iconic brand that embodies the American spirit: pioneering, hard-working, authentic and ambitious. Mack trucks are recognized around the world as “The American Truck You Can Count On,” thanks to our durable, reliable and application-driven vehicles that get the job done. 

Volvo Trucks , founded in Sweden in the late 1920s, is a brand centered around innovating for people – to make life easier, better, and safer. We are determined to lead the way towards a sustainable transport industry, in which we are equally determined for our customers to be successful and stay in the forefront.  

By joining our North American Group Truck brands (Volvo & Mack) , you will be part of a global and diverse team, where we work with passion, we trust each other, and we embrace change to stay ahead. By working together, we can provide innovative solutions that add value over time and help us create the world we want to live in.

Job Category:  Sales & Services

Organization:  Mack Trucks & Volvo Trucks

Travel Required:  No Travel Required

Requisition ID:  20685