Professional Application Support IT
Wroclaw, POLAND IT development
Job description
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
What you will do
As an Application Support IT , you will play a crucial role in supporting our users and contributing to planned improvements for our solution.
You will be part of the product team, working closely with software and solution engineers, and collaborating with engineers from other product teams to resolve arising issues.
Product Description:
Intelligent Parts Price Management (IPPM) is a service designed to support Volvo Group Price Managers globally in parts pricing.
Our Product Team delivers support, knowledge, and maintenance for the solution, business users, stakeholders, and legacy systems.
Key Responsibilities:
· Provide daily support to business users by addressing incidents, problems, and questions.
· Investigate complex issues to identify root causes and solutions.
· Monitor the solution on a daily, weekly, and monthly basis to ensure optimal performance.
· Share knowledge within the team to foster continuous improvement.
Who are you?
Required Competencies:
· Fundamental understanding of ITIL.
· Proficiency in Incident Management, Change Management, Knowledge Management, and Problem Management, preferably using ServiceNow (SNOW).
· Experience with ADO (nice to have).
· Practical knowledge of SQL.
· Strong documentation skills, both reading and writing.
Technical and Soft Skills:
· Excellent communication skills in English.
· Client success-oriented mindset.
· Proactive and responsible approach to tasks.
· Open-minded and adaptable.
What’s in it for you?
· Be part of a product team focused on both maintenance and innovation.
· Enjoy a collaborative environment within a Swedish organizational culture.
· Achieve work-life balance with quality time away from work.
· Benefit from employment contracts and flexible working hours.
· Follow a clear career path with extensive development opportunities, including mentoring and coaching programs.
· Access private healthcare.
· Participate in Volvo League team games across various sports.
· Engage in international projects and diverse training programs.
Dear Candidate, we would like to kindly inform you that the Volvo Group companies in Poland have in place the "Internal Reporting Procedure". If you need more information, please contact us at the email address recruitment.poland@volvo.com .
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.
Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.
Group Digital & IT is the hub for digital development within Volvo Group. Imagine yourself working with cutting-edge technologies in a global team, represented in more than 30 countries. We are dedicated to leading the way of tomorrow’s transport solutions, guided by a strong customer mindset and high level of curiosity, both as individuals and as a team. Here, you will thrive in your career in an environment where your voice is heard and your ideas matter.
Job Category: Information Technology
Organization: Group Digital & IT
Travel Required: No Travel Required
Requisition ID: 20600