Field Contracts Specialist

Job description

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. 

What you will do

 

We are looking for a proactive and customer-focused Field Contract Specialist to join our dynamic team. This role is key to managing and optimising customer contract portfolios, fostering strong customer and internal relationships, and driving contractual performance aligned to business and client needs.

 

Reporting: This role reports to the Pricing and Quotation Manager.

 

Job Objectives

 

·  Build and maintain strong relationships with customers and the internal sales team through open, transparent communication and a customer-centric approach.
·  Manage and analyse customer contract portfolios to identify risks and opportunities and make data- driven recommendations to improve performance and customer satisfaction.
·  Draft, revise, and negotiate contract quotations, restructures, and extension options in collaboration with internal stakeholders and customers.
·  Present proposed contractual improvements or restructuring to both customers and management, ensuring alignment with strategic and operational goals.
·  Collaborate with internal departments (e.g., Claims, Legal, Finance, Sales Operations) to ensure seamless implementation of contract changes and resolution of portfolio concerns.
·  Reporting and corrective actions on all Uptime product offerings, ensuring proactive administration and adherence to contractual obligations.
·  Manage the administration of Uptime Units to ensure customer value delivery.

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring: 

 

Qualifications & Job experience

 

·  Diploma or Degree in:
·  Business Administration.
·  Logistics or Supply Chain Management.
·  Finance or Accounting.
·  Transport Management.
·  Marketing or Sales.
·  3 – 5 years’ experience in a Specialist / analytical role, preferably in an after-sales or service contracts Environment.
·  Microsoft Office.

Job Knowledge & Skills

 

·  Transport Industry Knowledge
·  Financial Background (advantageous)
·  Computer literate - Microsoft Office - Essential (Word, PowerPoint, Outlook, etc.)
·  Excel Advanced
·  Customer Oriented
·  Negotiation Skills
·  Networking skills
·  Planning & Organizing
·  Meeting deadlines
·  Interpersonal skills
·  Communication Skills (Verbal and Written)
·  Ability to Change/Adapt
·  Effective Time Management

Key Competencies

 

·  Deciding and Initiating Action.
·  Adhering to Principles and Values.
·  Presenting and Communicating Information.
·  Planning and Organising.
·  Delivering Results and Meeting Customer Expectations.
·  Adapting and Responding to Change, Relating and Networking.
·  Persuading and Influencing.
·  Working with People.

 

Shortlisted candidates must complete and sign personal verification permission, consent and indemnity declarations, to inter alia perform reference, criminal, credit, qualification, vetting process (if applicable to position) and any other checks deemed necessary.

 

Volvo Group Southern Africa (Pty) Ltd is an affirmative action, equal opportunity employer. We encourage applications from people with disabilities.

Application Closing Date: 09 June 2025.

We value your data privacy and therefore do not accept applications via mail. 

Who we are and what we believe in 
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group . Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. ​We are passionate about what we do, and we thrive on teamwork. ​We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. 

 

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in. 

Job Category:  Sales & Services

Organization:  Volvo Trucks

Travel Required:  Frequent Travel

Requisition ID:  21610