Customer Service Apprentice - Ipswich

Job description

CSR Apprentice - Ipswich

 

Salary up to £20k dependent upon skill set and experience

 

Monday to Friday 0900hrs to 1700hrs (1/2 hr unpaid lunch)

 

Start your career with Volvo Truck and Bus!

 

Be trained to a high level of morale and focus to ensure the highest possible levels of efficiency, quality of workmanship and production finish in order to sustain growth in customer confidence in the service provided by the Dealer point.

 

 

What you will do

Joining a dealer point where the repair and maintenance of trucks takes place. A CSR apprentice over a two year period, you will be responsible for working towards being the key point of contact for the customer, keeping them updated through each stage of the Volvo service process.

 

With training you will be responsible for :

 

·  Be a customer contact and point of reference for the Dealerpoint
·  Confirm and plan details of planned visits with customers in advance
·  Load Workshop schedule to maximise capacity utilisation
·  Maintain customer contact information in workshop planner
·  Ensure all MOT appointments are planned and communicated to customers and VOSA
·  Manage bookings for courtesy cars
·  Produce and explain invoice to customer at point of vehicle collection

 

Who are you?

We require you to have Level 4 or above in Math and English/functional skills level 2

·  you enjoy working in a fast paced environment
·  have attend to detail
·  willing to learn, develop and contribute to the role/team
·  proactive and adaptable

 

What’s in it for you?

Benefits working with Volvo Group include:

·  25 days holiday + bank holidays raising to 30 days with service
·  Company pension]
·  Enhanced paternity/maternity leave
·  Healthcare plan with access to dental insurance
·  Cycle to work scheme
·  Referral bonus scheme
·  Many benefits for yourself and family within High St Retailers, travel, gym memberships, Theme park days +++++

We value your data privacy and therefore do not accept applications via mail. 

Who we are and what we believe in 
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join Volvo Group . Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities. 

 

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in. 

Job Category:  Sales & Services

Organization:  Volvo Trucks

Travel Required:  No Travel Required

Requisition ID:  16473