Body Builder Support Representative

Job description

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. 

What you will do

Are you someone who enjoys the important technical side of the business? If yes, please continue to read more to learn about this exciting opportunity within our Uptime and Customer Support organization.

 

We are excited to announce that we are hiring a Sr. Body Builder Support Representative at our Greensboro location. This role will be responsible to provide technical assistance to dealers, body builders, field personnel, and internal personnel - ensure excellence in bodybuilder support and coordination to enhance the brand’s position in key market segments. You will be responsible for all facets of chassis to body interface activities.

 

Your responsibilities in this role will include (but not limited to):

· Provide guidance and technical support to Mack / Volvo personnel regarding all facets of body builder interface with special emphasis on maintaining product integrity in the marketplace.

· Provide direction and support required to resolve body builder interface issues for body builders and dealers.

· Provide field insight/interface to Product Reliability, Group Trucks Technology, and Product Development for development of long-term solutions to body builder issues.

· Conduct investigations into customer issues crossing company departmental boundaries.

· Monitor, gather, and provide recommendations for issues regarding product and technical support functions that affect quality, literature, tooling computer communications, etc. which need to be addressed.

· Job will require some travel to body builder companies, dealers, and customers.

· Input activities into case management system for tracking and reporting.

· Provide warranty interpretation for dealers and aftermarket personnel to ensure repairs are completed to standard.

· Provide and share knowledge to Technical Support as required.

· Occasional travel could be required to support Mack and Volvo products at Truck Marketing Events.

· Collaborating with the SPAE Group (technical writers) for the Mack and Volvo Body Builder Manuals. Reviewing and approving updates to the manuals.

· Provide Fleet technical support to Body Builders and Customers

· Submit change request to the Digital Marketing Group to update materials in the Body Builder Manuals on the BB Portal and attend weekly meetings.

· Attend departmental meetings to collaborate with the group to resolve any issues.

· Accept BB Support functional mailbox emails and inbound calls to assist with issues.
 

Who are you?

 Critical Competencies:

· Strong oral and written communication skills.

· Business and Customer Focus

· Ownership/Accountability

· Problem Solving/Decision Making

· Technical/Functional Expertise

· Analytical Thinking

· Concern for Order, Quality, and Accuracy

· External & Internal Relationships/Networking

· Lead with passion by valuing and respecting the opinions and ideas of others, show empathy and genuine care in all interactions, embrace diversity by engaging and including everyone at every level.

· Perform with purpose by articulating clear goals and expectations through open, authentic, and frequent communication/feedback. Empowering the team to take decisions and recognize successes and learn from mistakes. Prioritize and deliver results that make a difference to our employees and our customers.

· Transform with vision by looking for better ways and outcomes, embrace change and have a sustainability mindset

Education:

· You hold a bachelor’s degree in Mechanical Engineering or business-related discipline – this is preferred.

· You could also have an Associate Degree in Diesel/Automotive Technology or a combination of experience and education.

You will also have experience with the following to be the best candidate:

· Automotive technical knowledge preferred in a combination with practical experience.

· 3+ years’ experience in truck electronics or engine diagnostics.

· Minimum 1 year of customer service experience.

· Preferred experience with reading and sending CAN Bus messages on J1939 and ISO bus

· Proficient in using Premium Tech Tool, VDA+, Software Configurator, SEWS, and any other systems related to the installation of equipment in the postproduction environment is preferred.

· Having good product knowledge and end-user application knowledge is an added advantage

What’s in it for you?

We offer a solid package of compensation and benefits, plus you will enjoy:  

· 
Competitive base pay  

· 
Comprehensive medical, dental and vision insurance  

· 
Generous PTO  

· 
Tax deferred retirement plans, varied by business; 401(K) with company match  

· 
Global organization with expansive career growth opportunities  

· 
Volvo Group University for professional and personal development  

· 
Workplace health/wellness and reimbursement programs  

· 
On-campus fitness center and café  

· 
Avid approach to Sustainability  

· 
Culture with a passion for Diversity, Equity, and Inclusion for all  

· 
We also offer an array of additional benefits and programs that make today’s challenging reality of combining work and personal life easier. We will gladly share this information and more at any time during the interviewing process or as part of your offer letter.  

 

Ready for the next move?

We value your data privacy and therefore do not accept applications via mail. 

Who we are and what we believe in 
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

Applying to this job offers you the opportunity to join Volvo Group . Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities. 

 

Founded in 1900, Mack Trucks is an iconic brand that embodies the American spirit: pioneering, hard-working, authentic and ambitious. Mack trucks are recognized around the world as “The American Truck You Can Count On,” thanks to our durable, reliable and application-driven vehicles that get the job done. 

Volvo Trucks, founded in Sweden in the late 1920s, is a brand centered around innovating for people – to make life easier, better, and safer. We are determined to lead the way towards a sustainable transport industry, in which we are equally determined for our customers to be successful and stay in the forefront.  

By joining our North American Group Truck brands (Volvo & Mack) , you will be part of a global and diverse team, where we work with passion, we trust each other, and we embrace change to stay ahead. By working together, we can provide innovative solutions that add value over time and help us create the world we want to live in.

Job Category:  Engineering

Organization:  Mack Trucks & Volvo Trucks

Travel Required:  Occasional Travel

Requisition ID:  16518