Network Operations Manager

Job description

LOCATION: BULACAN

Network Operation Manager
(Technical & O&M Support Phase)
1. Role Purpose
The Network Operation Manager is responsible for the day‑to‑day technical management of the water distribution network and related pumping facilities, ensuring stable and sustainable water supply and the broader technical team defines and implements the short‑term CAPEX plan and the 25‑year master plan.
This role is the operational focal point on the distribution side: translating the high‑level technical roadmap, and the O&M / Technical Service Agreement into concrete daily actions in the field.

2. Reporting & Interfaces
Reports to:
Project Technical Lead / Technical Director for methodology, standards and technical roadmap.

3. Main Responsibilities
3.1 Network Operations & Service Continuity
Ensure continuity of supply
Organize and supervise daily operations of the distribution network and pumping stations, with 24‑hour coverage by operators.
Manage normal and high‑risk situations (e.g., high turbidity events, power failures, equipment outages, pipe bursts incidents, customer complaint incidents) to maintain service as far as possible.

Implement the technical roadmap
Apply decisions on priorities: immediate stabilization vs. preparation of CAPEX works.
Monitor performance
Track key operational indicators (pressure, flows, interruptions, leak rates, response times to incidents).
Report regularly to management on network performance and emerging issues.

3.2 Team Organization & Workforce Management
Assess existing organization
Review the current organization chart of technical group (engineering head, foremen, pump operators, leak detection staff, maintenance workers, regular vs. agency/subcontracted personnel).
Compare actual roles and responsibilities to the needs of operations.
Optimize staffing and roles
Propose whether the existing organization is sufficient, needs reinforcement, or can be streamlined.
Identify critical positions (e.g., leak detection, pumping operations, maintenance) and ensure clear responsibilities.

Support HR decisions
Provide technical input on which staff to absorb based on performance and fit with standards. 
Identify training needs and staff who can evolve into higher responsibility roles.

3.3 Coordination with Process & Treatment Teams
Split of technical focus
Coordinate closely with:
Process and treatment engineers focusing on plant process and equipment.
Network/pumping specialists focusing on pumping stations and distribution.
Joint workshops & split sessions
When workshops with the water district and other stakeholders occur (e.g., meeting with the experienced general manager), organize and participate in split sessions:
One stream for treatment process and equipment.
One stream for pumping and networks (led or co‑led by the Network Operation Manager).
Handling high turbidity and operational incidents
Integrate lessons from the water district (e.g., only the pulsator plant works adequately in high turbidity events) into network operations planning:
Adjust network operation patterns during high‑turbidity episodes.
Coordinate with treatment colleagues on how plant constraints affect network operations.