Senior Customer Success Manager Enterprise - France m/f/d

Job description

About

AB Tasty is a global leader in AI-powered experience optimization solutions, enabling brands to personalize, experiment, recommend, and search to deliver exceptional experiences across their websites and apps.

Our integrated platform offers web and API-based solutions that help companies align their digital, e-commerce, and product teams, maximizing digital impact to create seamless and engaging experiences for their customers.

At AB Tasty, we are committed to continuous innovation and exploring cutting-edge technologies to ensure we provide state-of-the-art solutions. Every project is an opportunity to push boundaries and make a real impact on user satisfaction.

Leading brands such as Kering, McDonald's, L'Oréal, Disneyland Paris, and LVMH use AB Tasty's platform to achieve their revenue goals by maximizing the impact of their digital initiatives.

Since our founding in 2009, AB Tasty has established itself as a key player in the industry, with offices across North America, Europe, and Asia Pacific (Australia and Singapore). We foster a collaborative environment where teams work together to exceed expectations and deliver tangible results for our clients.

Job Description

WHO WE ARE

Ready to shape the future of digital optimization as part of a global leader in AI-powered experience solutions?

AB Tasty recently joined forces with VWO to create one of the most comprehensive and innovative digital experimentation and experience optimization platforms in the market. Together, we empower brands to deliver smarter, faster, and more impactful digital experiences across the entire customer journey.

Since 2009, AB Tasty has partnered with 1000+ global brands including Kering, McDonald's, Ulta Beauty, L'Oréal, Disneyland Paris, and LVMH. With a strong international presence across Europe, North America, and APAC, and a global team of 400+ talents across the AB Tasty and VWO ecosystem, we are building the future of digital optimization—powered by AI, experimentation, personalization, and data.

Our mission is simple: help brands grow by creating meaningful user experiences that drive business performance.

Joining us means stepping into a dynamic, international environment where innovation, ownership, and impact are not buzzwords—but daily realities.

Our culture is driven by strong values:

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We bring client satisfaction

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We are impactful

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We go above and beyond

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We live one team, one dream

We're committed to creating a workplace where everyone feels empowered to share ideas, take risks, and make an impact. We also know that a happy team is a productive team, that's why at AB Tasty, we're not just about delivering top-notch digital experiences - we're committed to nurturing our team and their professional journeys.

Learn more about AB Tasty and our teams:

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About Us

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Your Journey with Us

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AB Tasty on Welcome to the Jungle

THE TEAM

Team Name & Location: You will join the Client Department as a Senior Customer Success Manager – Enterprise, based in our Paris office and reporting to the CSM Team Leader – France.

Team Composition: You will be part of a France-based team of 5 Customer Success Managers dedicated to Enterprise accounts, working closely with internal stakeholders such as Sales, Product, Marketing, and Support, and directly with our Enterprise clients.

Role Overview: As a Senior CSM Enterprise in France—one of our core regions—you will own a strategic portfolio of Enterprise accounts and help clients unlock the full value of our platform, driving retention, fueling expansion revenue, and turning customers into long-term partners and advocates.

Tech Stack & Tools: You will work daily with the VWO/ABTasty platform and our Customer Success tooling ecosystem (CRM, customer health, and collaboration tools) to manage your portfolio and orchestrate the client experience.

Additional Information: The role is based in our centrally located Paris office (9th arrondissement), with up to 2 days of remote work per week.

YOUR MISSION

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Manage a strategic portfolio of Enterprise accounts, acting as the primary point of contact and trusted advisor to maximize the value clients get from the VWO/AB Tasty platform.

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Build and maintain strong relationships with Enterprise clients, providing strategic guidance to maximize upsell and expansion opportunities while minimizing churn.

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Drive key performance metrics including NRR, churn, renewal rates, and customer health, ensuring consistent achievement of targets across your portfolio.

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Lead strategic business reviews, onboarding journeys, and platform demos tailored to each client's business objectives and use cases.

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Liaise with Product, Technical, and Sales teams to align on client priorities, drive platform improvements, and unlock new opportunities within your accounts.

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Act as the voice of the customer internally, contributing to Customer Success strategy, playbooks, and best practices to help scale excellence across the broader CS organization.

WHAT YOU'LL BRING

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Proven experience in Customer Success within a SaaS environment (or related roles), with a strong track record of managing Enterprise accounts and delivering measurable business outcomes. Demonstrated ability to collaborate effectively across regions and cultures in an international setting.

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Confidence in leading strategic client conversations, managing complex renewal cycles, and identifying upsell and expansion opportunities, with strong communication skills and a customer-centric mindset.

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Eagerness to deliver an exceptional customer experience, proactively reduce churn, troubleshoot client issues, think critically, and drive continuous process improvement in a data-driven and collaborative way.

If you don't meet 100% of these qualifications, tell us why you'd still be a great fit for this role in your application!

WHY YOU'LL LOVE IT HERE

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Make a Real Impact: Directly influence our success and contribute to the company's growth.

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Ownership & Autonomy: We believe in trust—no micromanagement, just the freedom to excel.

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International Culture: Collaborate with a diverse, global team across 8 countries.

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Career Development: We offer vast opportunities for professional growth, education, and upward mobility.

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Flexible Work: Enjoy a balanced schedule with up to 2 days of remote work per week.

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Perks: Centrally located office, meal vouchers (Swile), health insurance (Alan), mobility and Gymlib passes, additional days off, and remote work expense support.

INTERVIEW PROCESS

Step 1: Discovery interview with Fayçal.
Step 2: Hiring Manager interview with Shardene, Head of CSM.
Step 3: Case study presentation with a Team Lead.
Step 4: Team Fit

DETAILS

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Contract: Permanent full-time

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Location: Paris

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Remote: up to 2 days/week

Additional Information

·  Contract Type: Full-Time
·  Location: Paris