Operations coordinator

Job description

About

Today, airlines are using out-of-date systems to manage aircraft ground operations. Some airlines are still using pen and paper because there is no proven system in this niche market.
At Tarmac Technologies, we build an aircraft ground operations tool to bring the latest technologies to them. In doing so, we are reducing flight delays and offering seamless operations. Our system is deployed in over 200 airports around the world!
Founded in 2019, Tarmac Technologies has quickly convinced major airlines and continues to grow rapidly.
Made up of a dynamic team brought together by the passion for aviation, the office is in the 1st district of Paris. We are looking for open-minded and hard-working individuals who want to bring the digital revolution to the air transport industry!

Life @TarmacTechnologies

·  A job and a key role in a fast-growing international company,
·  Talented employees who are passionate about their missions and dedicated to their customers,
·  A pleasant and international work environment,
·  Offices in the middle of Paris, occasionally work from home

Job Description

You will join the Operations, Sales and Support team (OSS) and bring latest technologies to the airlines industry.

Under the responsibility of the Customer Success Manager , you will take part in deploying Tarmac systems in all airports the airlines are flying to. To do so, you will frame their needs and customize the tool accordingly. You will train the end-users to collect qualitative data focused on ground operations performance.

From these data, you will build the analytics performance dashboards for the airline management. You will also ensure technical support for other existing customers.

This is an office-based internship, but working from home is possible from time to time. Minimum internship duration is 4 months.

What you will do:

· 
Understand our clients’ needs and advise them on ground operations best

practices,

· 
Set up the Tarmac ground operations tool to meet these needs,

· 
Train the end-users and roll out the solution across the world (online or on site)

· 
Deliver technical support

Preferred Experience

Desired qualifications & background

· 
Master’s degree in engineering or business, ideally aviation related,

· 
IT & data bases, SQL query language

· 
Fluent in French & English, 3rd language is a plus.

Soft skills

· 
Customer oriented, curious, and problem-solving person

· 
Human relational skills, attentive and patient,

· 
A desire to give trainings

Recruitment Process

Recruitment

· 
30-min phone qualification

· 
2 interviews of 30mn (remote or at the office)

· 
Desired start date: January 2024

Additional Information

·  Contract Type: Internship (Between 4 and 8 months)
·  Start Date: 01 January 2024
·  Location: Paris
·  Occasional remote authorized