Customer Care Specialist

Job description

About

PlayPlay is the video creation platform that enables marketing and communication teams to turn any message into a memorable video.

Since 2017, PlayPlay has been growing exponentially:

·  2500+ large and mid-sized companies across the globe (including two-thirds of the CAC40)
·  230+ employees in Paris, New York and Berlin;
·  65 M$ raised (series A and B);
·  Member of the French Tech 120 and recently ranked #26 in the Top100 rising B2B Scale-up in Europe by Sifted!

PlayPlay is the company for you if you want to:

·  Join a hyper-growth scale-up that allows you to invest in multiple projects and benefit from rapid evolution opportunities
·  Work on a product loved by our customers (68+ NPS) and in constant improvement
·  Learn from great colleagues in a positive work environment that thrives on ambition, drive, humility, transparency, and teamwork (our 4.6/5 rating on Glassdoor is proof of that!)
·  Enjoy activities organized by the Happiness team (Music Quizzes, concerts, seminars, etc.)
·  Work in a hybrid model remote/office and have additional four weeks of full-remote per year (overseas is allowed in any country with a time difference of 3 hours or less)

We are backed by investors such as Insight Partners (HubSpot, Twitter), Balderton (Revolut, Aircall) and Point9 (Loom, Zendesk) who are helping us become the global leader in video creation. And to achieve this, we are looking for the best talent in the market!

Read more about "The 100 good reasons to join PlayPlay":

·  In French https://bit.ly/3OsuHdX
·  In English https://bit.ly/3O88yBO

Job Description

As a Customer Care Specialist , you will join PlayPlay's Customer Success team whose role is to support, retain, and grow our clients.

Your missions will be focused on providing a daily support to all our users via our live chat channel and assist them in using the platform and creating their best videos.

Come discover Customer Care and help us spread love to our clients!

Are you passionate about video and convinced that the future of digital will be on this channel? Helping people and making them feel better brings a smile to your face? Do you have creative ideas to bring value to your clients?

Don't hesitate to apply

YOUR MISSIONS

Customer support management

·  Understanding and tracking user requests on chat
·  Providing quick and tailored operational solutions
·  Offering video expertise to users (advice, recommendations...)
·  Delivering the best experience to our users and ensuring the quality of customer support
·  Identifying common misunderstandings and new needs and reporting them to the Product team

Customer offer optimization

·  Participating in the creation of support content: FAQ articles, tutorials, standard messages, documentation and processes
·  Contributing to the creation of inspirational and educational content: blog articles on video expertise, market expertise, video trends, webinars and transcriptions, inspirational videos, video templates
·  Participating in workshops and projects to develop the platform

YOUR SKILLS  

·  Excellent written communication skills, both in French and English
·  Genuine active listening skills
·  Customer-centric mindset with a passion for helping others succeed
·  Ability to quickly observe, replicate, and adapt
·  Problem-solver profile
·  Team player and cross-jobs/cultural collaboration skills
·  Genuine passion for technology and the ability to adapt to new technological advancements

Additional Information

·  Contract Type: Full-Time
·  Location: Paris
·  Possible partial remote