Operations Associate US - Miami

Job description

About

OVRSEA is a next-generation multimodal freight forwarder committed to simplifying & optimizing international freight management through technology. OVRSEA provides its clients with industry expertise and high end-to-end visibility to meet their needs on sea, air, road and rail over all transport stages, from loading to customs declarations.

Founded in 2017, OVRSEA currently supports +700 clients from its offices in Paris, New York, Miami, Barcelona and Milano.

OVRSEA is growing and expanding internationally. With already 160 employees globally, they are continuing their growth in 2024!

Job Description

## Help us digitalize international freight transportation!

OVRSEA is a next-generation multimodal freight forwarder committed to simplifying and optimizing international freight management through technology. With already 160 employees globally, they are continuing their growth in 2024 and hiring people internationally!

Are you ready to join us and be a part of this exciting adventure?

## What we do:

We coordinate the transports of 700+ companies across 60 countries, and provide our clients with a unique platform on which their teams can manage their shipments in a simple and transparent way. OVRSEA targets SMBs and Enterprises in a wide variety of sectors: cosmetics, chemistry, retail, electric bikes, high-tech, industry, food, and more.

## The Operations team

The Operations (Ops) Team plays a crucial role in ensuring an exceptional customer experience at OVRSEA. Reactivity, excellence, pedagogy, and customer awareness are the guiding principles that drive our team!

The Ops team serves as the primary point of contact for our customers and acts as a bridge between all our carefully chosen service providers. These providers have been selected based on their commitment to delivering high-quality service, prompt responsiveness, and reliability.

## What does it mean to be an Operations Associate at OVRSEA?

Our Operations Managers directly update our clients on the evolution of their transport, inform them on the important stages, guide them amidst constraints and hazards and find the best possible solutions when required.

They are the principal conductors of international transports. Ops Managers coordinate our chosen service providers (agents, shipping and trucking carriers, customs brokers...).  Responsible for delivering our quality of service, they are key pillars of the company and drive its growth.

## Your mission:

###   Oversee global transport operations for large imports or exports (70%)

- Support a portfolio of customers by coordinating air, sea, road, and rail transport.

- Provide proactive advice and address customer issues promptly.

###   Plan and price international transport operations (10%)

- Respond to customer quotation requests by planning sea, air, and rail transport.

- Contribute to improving processes between quoting, operations, and invoicing.

###   Handle customer invoicing (10%)

- Assist in invoicing transport files.

- Communicate with customers to clarify discrepancies between quotations and billing.

###   Contribute to development and structuring (10%)

- Manage relationships and negotiations with suppliers (carriers and agents globally).

- Enhance team knowledge through research and content production.

## Your profile:

- You demonstrate an interest in the transport industry, and you are curious by nature. Experience with a forwarding agent is a plus, but not essential.

- You can handle challenging situations: Ops days in transportation are exciting but intense. Lots of issues and requests at the same time, and non-stop deadlines. You think solutions rather than problems, and you are able to take initiative.

- You demonstrate excellent communication skills.

- You are motivated for joining a startup environment.

## What will this job bring you?

- Relational skills: you will interact with people from more than 70+ countries (customers, service providers), from various industries and company sizes.

- In-depth expertise in the world of international transport, and if you don’t know anything about it, our Transport Academy will give you all the keys! Continuous learning is very important to us, which will allow you to solve rather complicated problems.

- We have a team with different backgrounds: some experienced in the world of transport and others who have never done it before. This balance guarantees a dynamic and close-knit atmosphere in the face of an intense day-to-day.

## Why join us at OVRSEA?

- Join a corporate backed tech startup for an incredible human adventure. Together, let's make a huge impact on the international transport revolution!

- Be part of our team of ambitious and talented individuals who share our values: analytical thinking, quality execution, and a deep thirst for learning.

- Experience a personalized onboarding program and a clear career trajectory with defined career paths for each team, setting you up for success from day one.

- Work in a vibrant work environment and take on challenging projects, collaborating with other teams while enjoying a high level of ownership and autonomy.

- Benefit for commuter benefits, meal vouchers and healthcare benefits.

- Engage in exciting events, including weekly culture presentations (the famous OVRSEA “PICs”), learning sessions, team rituals, and great parties!

## Benefits

- Competitive salary package.

- Health insurance & good PTO policy.

- Vibrant work environment & great offices in central location in Miami (hybrid work).

- Commuter benefits.

- 401k plan which kicks in after having reached a 4-month seniority within the company.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Additional Information

·  Contract Type: Full-Time
·  Location: Miami
·  Possible partial remote