Customer Success Manager - APAC

Job description

About

AB Tasty is a global leader in AI-powered experience optimization solutions empowering brands using personalization, experimentation, recommendations, and search to build better experiences on their websites and apps.

Integrated into a single platform, AB Tasty offers web and API-based solutions that provide companies with a unified approach to facilitating seamless experiences for customers.

Brands use AB Tasty’s platform to align digital, e-commerce, and product teams on revenue goals by maximizing digital impact.

Founded in 2013, AB Tasty’s customer roster includes world-leading brands such as Kering, McDonald’s, Ulta Beauty, L’Oreal, Disneyland Paris, and LVMH among others. 

AB Tasty has 12 offices across the globe : North America, Europe, Asia Pacific (Australia and Singapore).

Job Description

AB Tasty is a global leader in AI-powered experience optimization solutions empowering brands using personalization, experimentation, recommendations, and search to build better experiences on their websites and apps. Integrated into a single platform, AB Tasty offers web and API-based solutions that provide companies with a unified approach to creating seamless customer experiences.

Brands use AB Tasty’s platform to align digital, e-commerce, and product teams on revenue goals by optimizing and innovating digital experiences.

Founded in 2013, AB Tasty’s customer roster includes world-leading brands such as Kering, McDonald’s, Ulta Beauty, L’Oreal, Disneyland Paris, and LVMH among others. AB Tasty has 12 offices across the globe: North America, Europe, Asia Pacific.

Upon joining AB Tasty, you will become part of our APAC Customer Success team. You will work closely with them to ensure that our clients are making the most out of the AB Tasty tools. You will also gain your own client portfolio to structure successful relationships and be their main point of contact in order to manage their day-to-day requests.

Contract & Location:

·  Permanent full-time contract

·  Singapore Office

·  Smooth remote work policy

What you will do:

·  Manage a customer portfolio, maximise its expansion while reducing churn

·  Act as a strategic consultant to key account clients on long-term experimentation and personalization strategies

·  Follow your customer portfolio development (onboarding, consulting, retention, expansion)

·  Maintain high level of customer engagement and satisfaction with a focus on customer and loyalty

·  Provide technical advice and set up experiments and personalisations with the AB Tasty software

·  Analyse and identify new areas for optimization following data analysis

·  Recap all activities, performance and measurement KPIs, highlighting insights and success to ensure we are making data driven decisions to C-levels and end-users

·  Lead CRO meetings, workshops & training, help provide customer references and case studies; provide constructive feedback to the product team to improve AB Tasty products

What we look for:

·  University degree in Business, Economics, IT, Digital or Marketing

·  At least 3 years of work experience in a related field as a Customer Success or Account Manager for a SaaS company

·  Customer-focused, organised with a proactive mindset

·  Excellent verbal and written communication skills in English and working proficiency in Chinese; another language is a plus

·  Analytical thinker who can translate complex data into profitable marketing plans

·  Interest in UX, e-commerce, analytics or CRO

·  Strong soft skills: energetic, enthusiastic, self-motivated, open-minded, team player

·  Ability to travel

If you don’t meet 100% of these qualifications, tell us why you’d still be a great fit for this role in your application!

What we offer:

·  Huge impact. AB Tasty is only as great as our team. By directly developing the publicly accessible SaaS platform used by all our clients, you’ll have a direct impact on the company’s success

·  No micromanaging. Be the owner of your effort - you’ll be one of the team and fully trusted to take responsibility for your tasks. You’ll have every incentive to make a real impact

·  International reach. Our audience is widely international, and our team is too

·  Continuous education. We offer many opportunities for each employee to learn and grow from a mix of professional and non- professional topics

·  Unique career opportunity. By joining a fast-growing company that’s making waves in the tech industry, you’ll have a wonderful chance to enhance your learning and advance in your career faster than you ever thought possible

·  Lots. Of. Fun. Our incredible magic makers organize awesome events, such as team games, drinks, yoga classes and parties

·  Time for yourself. After a year within AB Tasty, we offer you a day off during which we simply ask you to think about your career expectations with us. It's not always easy to find time for introspection and to envision what path can lead us to a happy career so we offer a Retreat Day as an opportunity to reflect on that. We not only aim to succeed but also to make you succeed

Additional Information

·  Contract Type: Full-Time
·  Location: Singapore
·  Possible partial remote