IT Application Support Engineer

Summary

As a IT Application Support Engineer,you will be supporting enterprise IT applications in the SCM area, used byHealthineers Business Units worldwide. Your tasks and responsibilities willinclude but are not limited to the following:

IT Support andTechnical Expertise

• Ensure IT application availability 24/7 as well as the application performance
• working hours: 8/5 (Mo.-Fr.)
• on-call: during nights and weekends in team rotation
• Provide 2nd level support within the Incident Management process (e.g. trouble shooting)
• Provide 3rd level support within the Problem Management process (e.g. root cause analysis)
• Take care on the Access Management process
• Contribute to the Knowledge, Release and Configuration Management processes
• Perform the Escalation Management process
• Ensure and control backup and restore scenarios
• Configure and install enterprise IT applications
• Coordinate special technical requests with IT service providers
• Contribute to implementation of IT application architecture (technology, interfaces, landscape)

Quality/ComplianceManagement

• Contribute to accurate and up-to-date quality and end-user documentation
• Assist during internal and external audits

Required Knowledge/Skills, Education, and Experience

• Bachelor or Master degree in Computer Science/Engineering and/or Business Management
• 2-5 years of experiences in operational IT Support especially in Incident and Problem Management
• Hands on experience with web-based and cloud applications
• Superior verbal and written communication skills with an emphasis on multicultural sensitivity
• Critical thinking and analysis skills with respect to varying customer and business processes and requirements as they relate to a larger picture
• Strong teamwork skills
• Structured, proactive, and self-directed work style
• Fluent in both German and English
• Availablity for on-call duty in team rotation

Preferred Knowledge/Skills, Education, and Experience

• Experience in Healthcare industry business processes
• Experience in the SCM area
• Availability for occasional international business travel

Basic wage component (gross) and other rewards: starting from 2000 EUR brutto/month + VAR*

*We are required by law to disclose basic wage component (minimum salary) forthe advertised positions. We carefully consider your professionalqualifications and experience in our compensation package and/or when offeringyou other positions.

Our goal is to pay our employee's fairly, with regard to the market situationand we are ready to welcome high-quality candidates in our team.

What dowe offer:

• Variable and Christmas bonuses
• Additional pension plan Contributions
• Bridge days – free extra paid leave, usually 5 days a year
• Company Smartphone with option for personal use
• MultiSport Card
• 3 sick days (no doctor’s permit needed) per year
• In case of sick leave 100% salary reimbursement 20 days/ year, family care 10 days/ year
• Work how it suits you – from our New Office (Free Parking Included), possible Home Office
• Flexible Working Hours
• Yearly Flexible Benefit Budget
• Training program (ACCA, Language courses, IT and Automation training, soft skills trainings,…)
• Wellbeing program – Psychological, Legal and Financial Councelling
• Retention program (work anniversary, life anniversary, employee loans)