Talent Pool: Order to Cash Analysts

Job description

Talent Pool: Order to Cash Analysts

·  Location: Bogotá, Colombia
·  Job type: Full time

Our Team:

Sanofi Business Operations, one of the 4 pillars of Sanofi’s Business Transformation organization, is setting up a new captive Business Services centre in Bogotá to provide Finance & Accounting (Account-to-Report, Customer-Invoicing-to-Cash) as well as Employee oriented (Employee Experience) services to the regions USA and Latin America (except Brazil). 

Our Order to Cash (O2C) team aims for excellence, equipping Sanofi with a robust core model, seconded with best of breed digital solutions embedding artificial intelligence and machine learning functionalities.

Our international presence, our ambition to become a global reference player for all order to cash related processes mean that our team works on a variety of projects with opportunities for a rich mix of work. This leads to a challenging and stimulating professional experience full of growth and learning.

We offer a diverse and dynamic environment that’s growing at pace. Over the past two years, Sanofi Business Operations has doubled in size and increased its scope.

As one department within Business Operations , we’re also part of something much bigger. This provides opportunities for learning, growing, job moves and a diversified, fulfilling career.

Our function at a glance:

Our O2C team to handle the following activities: 

·  Master data Management
·  Sales orders Management
·  Requests and Disputes Management
·  Credit Risk and Credit Data Management 
·  Collections and Customer Contact Management
·  ash Application and Receivables Management 
·  AR related Month-end Closing, Reporting
·  Non-trade Invoice Management 

These operations are critical for Customer & patients’ products fulfilment, accurate accounting, generating cash flow, customer satisfaction

·  Master data management: Owns the operational master data management such as master data creation and maintenance in the relevant systems mainly SAP ERP. It covers various data like customer master data and all type of data allowing process efficiency in the sales orders and disputes management. Contributes to improve service to customers through the proper maintenance of commercial conditions and pricing master data. Ensure that satellites tools containing commercial conditions are consistent.

·  Sales orders management / Order processing: Responsible for customer orders administration to achieve the agreed upon service level required for order cycle time, % perfect orders, etc. By analysing, resolving the issues in case of block using established procedures with the appropriate justification engaging with other related functions according to target lead time you will directly contribute to deliver ana positive customer experience.

·  Requests and disputes management: Responsible for managing requests and disputes from customers. Registers the cases in systems and classifies them according to the classification matrix. Performs a first analysis to analyse and resolve within fixed service level target time.

Connect with us if you are…

·  An expert in global processes (master data, sales orders administration, claims, credit, collection, reporting, process mining and data analytics), looking to share your knowledge.
·  A professional who thrives in an international environment, where you can develop your talent and realize ideas and innovations within a dynamic team of experts.
·  An agent for change, looking to develop new ways of working and driving company performance through continuous improvement that increases the company’s working capital.
·  A person eager to be part of our transformation to make Sanofi best in class, while contributing to the company’s results so they can be reinvested to support our purpose: We chase the miracles of science to improve people’s lives.

·  Experience : +2 years of experience working in similar positions, on multinational, BPO or Call Center.
·  Technical skills : Advanced excel skills (pivot tables, V-look ups, macros, etc), SAP, S4 Hana
·  Education : Bachelor’s degree is required
·  Languages : Advanced English and Spanish. French would be plus.

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability, gender identity or Veteran status.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com !

At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.