Sanofi’s Consumer Experience and Design team is growing!

Job description

Are you passionate about understanding users, solving hard problems, creating order out of chaos, champion design thinking, and strive for excellence?

Are you looking to be part of a dynamic consumer experience and design team crafting innovative user experiences?

Would you like to build experiences that help millions of people?

We’re looking for motivated CX professionals to help us envision and deliver delightful consumer experiences. We work on a global scale for patients, doctors, payers and employees through multiple brands, across devices and platforms, in a diverse and collaborative environment.

If all of these sounds good to you, come and talk to us!

We’re growing in the following areas:

Consumer Experience Research

Consumer Experience Researcher has a solid understanding of the human-centered design process and leads and performs research (primary and secondary) efforts to develop a clear and comprehensive view of the consumer experience, at scale, across our customers and organization globally.

Your work will be key to identify opportunities for user journey and process improvement, and present findings and recommendations to ensure that priorities are responsive to customer feedback and research insights.

Consumer Experience Strategy

Consumer Experience Strategist collaboratively leads and shapes the end-to-end consumer experience strategy.

You’re a key contributor to a human-centered approach that translates human empathy and an understanding of the world into meaningful and impactful experiences. Working as part of Consumer Experience (CX) team, you’ll help anticipate emerging opportunities at the intersection of people, culture, technology and business to identify where to play and how to win.

Consumer Experience Design

Consumer Experience Design leads the compelling and creative experiences that strike a balance between the consumers’ intent and the business’s needs.

CX Designer plays the strategic role of aligning the product’s roadmap with consumer, market, and employee’s needs, hereby, creating a compelling, balanced and elegant design solutions amidst constraints in the technical framework.

Creative Technologist – Rapid Design Prototyping

You’re a Creative Technologist who track and translate insights uncovered by our design research, CX strategy and experience design team into concretized, standalone, design-system-friendly rapid design prototypes and partner closely with stakeholders and engineers to scope and ship new versions of our core digital experience.

You are customer-obsessed, detail-oriented, comfortable working on highly technical teams and are skilled in using data and creating insights to make decisions. You’re equally passionate about design as you are about technology as a means to enhance user experience and design. You should have strong front-end proficiency, be a creative problem solver at the core and have a keen eye for world class functional design.

You should have disruptive ideas for how to conceive, create, and deliver branded experiences for millions of people worldwide across desktop, mobile, and emerging devices.

Creative Project Management

Creative Project Manager manages project intake, creative workload, assignment timelines, approvals and production from inception to execution in a fast-paced and complex work environment.

You have both a strong project management background and working knowledge of the creative design process in both software development and design organizations. Using this knowledge, you will ensure design projects from across the organization are appropriately resourced, requirements are neatly collected, and project status is clearly communicated on a regular basis.

This is a key role and an important member of teams, working closely with cross-functional departments to meet and exceed performance targets, foster a positive work environment. 

At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.

As part of its diversity commitment, Sanofi is welcoming and integrating people with disabilities.