Sales Order (Senior) Analyst- Italian speaking

Job description

Job Title : Sales Order (Senior) Analyst                            

Departmen t : Sanofi Business Operations, Order to Cash

Location: Budapest, Hungary

Flexible working: 60% home 40 % office

Job type: Permanent, full-time

About the job

Our organization in Budapest is growing fast, and we're always looking for talented professionals to join our Order to Cash service line. Apply to this "Evergreen" job ad, and we'll get in touch with you when a suitable opportunity comes up for you!

Why join our team?

Our Order to Cash (O2C) team aims for excellence, equipping Sanofi with a robust core model, seconded with best of breed digital solutions embedding artificial intelligence and machine learning functionalities.

Our international presence, our ambition to become a global reference player for all order to cash related processes mean that our team works on a variety of projects with opportunities for a rich mix of work. This leads to a challenging and stimulating professional experience full of growth and learning.

We offer a diverse and dynamic environment that’s growing at pace. Over the past two years, Sanofi Business Services (SBS) has doubled in size and increased its scope. As one department within SBS, we’re also part of something much bigger. This provides opportunities for learning, growing, job moves and a diversified, fulfilling career.

Main responsibilities:

- Responsible for capturing customer orders accurately and efficiently into the ERP system

- When relevant create order manually in the ERP, ( by mail, mass upload and fax) according to the customers requirements and based on business rules for third party sales processes

- Review and validate orders in the optical character recognition tool, update as needed and resolve issues.

- Contribute to continuous improvement of order taking activities as required by internal team initiatives.

- Monitor all inbound and outbound customer interfaces through idocs to ensure correct integration of the different documents in the systems

- Investigate failed IDOC’s and contact relevant departments based on type of issue to report technical system failure to IT; or when possible, solve issues with failed IDOC’s independently to be able to create the exchanged documentation

- Keep track of changes: in IDOC’s, emails, to justify changes from initial customer demand

- Request maintenance to IT (create or update) of master data fields linked to different customer interfaces of Partner Functions and fields that require local knowledge

- Execute integration activities within the service level agreement to drive efficiency in the process.

About you

Language skills:

·  Excellent Italian and English written and verbal 

Functional skills:

·  Experience with knowledge of order processing and customer service or similar (essential) preferably in Pharma  
·  Good business acumen (advantageous) 
·  Overall Order to cash knowledge including link with customer inventory management (essential)
·  Strong problem solving, deductive (advantageous)  

Technical skills:

·  Hands-on experience of SAP (essential) in S4 Hana preferably
·  Extended practices of SD SAP module with different functionalities
·  Strong understanding of customer inventory management
·  Knowledge of Microsoft Office and expertise of MS Excel (essential)  

Interpersonal skills:

·  Ability to interact with internal stakeholders in issue resolution (essential)  
·  Detail-minded, clear thinker, quick learner  
·  Team player, able to work collaboratively transversally and with front line teams with an end to end mindset (essential)  
·  Good communication skills (advantageous)  

When joining our team you will experience:

·  An international work environment, in which you can develop your talent and realize ideas and innovations within a competent team
·  An attractive, market-oriented salary and cafeteria benefits
·  Flexible home office policy, with a possibility to work up to 60% of time from home / where you can easily schedule your office days
·  Work from an "Office of the Year 2020" finalist office
·  Collective life and accident insurance
·  Yearly medical check-up
·  An individual and well-structured introduction and training of new employees and we will dedicate a Buddy for you to better navigate in your first weeks
·  Your own career path within Sanofi. Your professional and personal development will be supported purposefully
·  Join a great community & special events (Monthly Board Game Nights, Summer Events, Well-Being Lectures & Sport Clubs)

Pursue progress , discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity

Discover our Code of Conduct , that serves as the moral compass that guides us when chasing the miracles of science to improve people’s lives. Please ensure to have read this document, before applying.

#Sanofi #WeNeverSettle #SanofiCareers #PursueProgress #DiscoverExtraordinary #joinsanofi #careerswithpurpose

At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.