Employee Life Cycle & C2R Specialist, Vietnam

Job description

Scope of work:

·  Internal/ External ELC overall operational activities
·  System: Workday, Service-now, CREW, etc.
·  MDM Vietnam
·  Mobility management

The purpose of this role is to:

·  Manage Employee Life Cycle (ELC) Management for SBO in Vietnam, as per their respective Service Level Agreements (SLAs)
·  Manage the hiring process from contract creation to onboarding.
·  Coordinate the administration of national or international transfers including immigration and relocation.
·  Coordinate and administer termination and offboarding activities.
·  Ensure that changes are correctly reflected in all related systems.
·  Manage all documents related to employee life cycle management (preparation, collection, validation, archiving)
·  Address operational issues and follow through to resolution in an effective and timely manner.
·  Deliver operational KPIs and comply with Sanofi policies and guidelines including GDPR.
·  Provide Level 2 support for this sub-process.
·  Participate in continuous improvement initiatives.

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Operations

·  Coordinate and manage employee life cycle activities in Workday and on the ground with the various stakeholders relating to Sanofi Vietnam entities within the perimeter of SBO China, Asia, Japan and Pacific and deliver the services as per their respective Service Level Agreements
·  Create employee contracts, complete all required steps, coordinate with the various stakeholders to make an efficient and seamless on-boarding experience.
·  Manage the employee job change process in Workday and related systems, coordinate with external parties for immigration, relocation, training as required.
·  Administer termination activities, coordinate collection of assets.
·  Monitor data quality and identify potential issues and take pro-active measures.
·  Prepare periodic reporting and ad-hoc reports.
·  Execute in compliance with Sanofi policies and guidelines.  
·  Complete all activities as per the global Core Model and operational KPIs.
·  Develop expert level knowledge of the activities in scope as well as local knowledge of entities in scope and become a super-user.
·  Pro-actively anticipate operational issues and coach junior analysts.
·  Provide Level 2 support for this sub-process as per the Customer Service process in Service Now and contribute to the Knowledge Database

Continuous improvement

·  Identify process improvement opportunities through elimination of redundant activities.
·  Participate in process automation initiatives and ensure seamless adoption and transition.
·  Identify local need to localize DTP/ operations process to adapt local requirement.
·  One Support, PASSPORT, Onboarder enhancement/ reinforcement, new automation embeds into current operational activities
·  Support for office relocation and HR storage standardization to improve employee & stakeholders’ experience.
·  Continuously support GBS transformation for some topics under Services agreement between GBS & SBO
·  Contribute to e-signature project and protection of personal data implementation.
·  Support other transformational projects within the organization.

At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.