​Data Service Management Specialist

Job description

Data Service Management Specialist

·  Job Title: Data Service Management Specialist
·  Location: Budapest – Sanofi Business Services, Váci Greens
·  Flexible working: 60% home office / week
·  Job type: Permanent, Full time

About the job

About the Digital Data team

We are an innovative global healthcare company, driven by one purpose: we chase the miracles of science to improve people’s lives. Our team, across some 100 countries, is dedicated to transforming the practice of medicine by working to turn the impossible into the possible. We provide potentially life-changing treatment options and life-saving vaccine protection to millions of people globally, while putting sustainability and social responsibility at the center of our ambitions. 

Sanofi’s Digital Data organization’s mission is to transform Sanofi into a data-first and AI first organization by empowering everyone with good data. Through custom developed products built on world class data foundations and platforms, the team builds value and a unique competitive advantage that scales across our markets, R&D and manufacturing sites. The team is located in major hubs in Paris, Lyon, Barcelona, Cambridge, Bridgewater and most recently, Toronto , with the aim of opening a new office in Budapest. Join a dynamic, fast paced and talented team, with world class mentorship , using AI to chase the miracle of science.

About Growing with us

In this role you will:

·  Work with the business to determine strategy, the service lifecycle roadmap and service level goals for the services
·  Define, monitor, measures service(s) and makes sure that the service meets service levels
·  Ensure service lifecycle management (improvements, evolution, & retirement) relative to service components (technology, lifecycle).
·  Deliver, own, and manage the lifecycle of technical solutions, service offerings, associated service requests and knowledge articles
·  Identify, communicate, and execute continuous improvement opportunities
·  Provide and improve communication with the business, Digital Apps and consumers
·  Manage the service and application portfolio through Project Portfolio Management (PPM) and Application Portfolio Management (APM) of the service 

About you

Key Functional Requirements & Qualifications:

·  Participates in defining the Service Level Agreements (SLAs) for the service
·  Capacity and ability to work with 3rd party contractors
·  Define action plan in case of deviation of the SLAs
·  Experience in collaborating and partnering with the business to build capabilities aligned to desired outcomes
·  Acting as a change agent, delivering at pace while moving to a desired future state
·  Designing services that enable the optimal user experience with quality and required service levels, negotiating and prioritizing requirements with partners
·  Outstanding organizational skills, with the ability to manage multiple services simultaneously with a high degree of competency
·  Ability to influence and lead behavior change
·  Strong communication skills, both written and verbal.
·  Owns the product backlog and its continuous refinement and prioritization
·  Be a leader by defining and proposing dashboards/reports to track and provide SLAs to the business. Follow-up in JIRA
·  Proven experience with Agile practices and expectations
·  Self-motivated, highly organized, able to work in a collaborative team environment
·  Financial management of 3rd party vendors, software licenses and internal resources to ensure value for money
·  Ensures good practices that the product meets applicable quality, regulatory (Data Privacy, GxP, SOX, etc.) and cybersecurity requirements

Key Technical Requirements & Qualifications:

·  Bachelor’s Degree or equivalent experience
·  Experience in delivering technical projects (Data, Application, IT)
·  Knowledge & experienced in ITIL
·  Knowledge on Informatica Cloud
·  Knowledge on Snowflake
·  Knowledge on PowerBI and Splunk
·  Ability to prioritize among conflicting priorities and requests in a complex, multinational environment
·  Experience working in regulated environments
·  Understanding of change management and release processes
·  Experience in using agile delivery tools such as Service Now
·  Agile / Scrum practices using Atlassian software (Jira, Confluence)

When joining our team, you will experience:

·  An international work environment, in which you can develop your talent and realize ideas and innovations within a competent team
·  An attractive, market-oriented salary and cafeteria benefits
·  Flexible home office policy, with a possibility to work up to 60% of time from home / where you can easily schedule your office days
·  Work from an "Office of the Year 2020" finalist office
·  Collective life and accident insurance
·  Yearly medical check-up
·  Exposure to training and certification pathways for technical and functional skills from AWS, SnowFlake, Informatica and others
·  An individual and well-structured introduction and training of new employees and we will dedicate a Buddy for you to better navigate in your first weeks
·  Your own career path within Sanofi. Your professional and personal development will be supported purposefully
·  Join a great community & special events (Monthly Board Game Nights, Summer Events, Well-Being Lectures & Sport Clubs)

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. 

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity 

 #Sanofi #WeNeverSettle #SanofiCareers #PursueProgress #DiscoverExtraordinary #joinsanofi #careerswithpurpose

At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.

At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.