Repairs Customer Service Representative

Job description

Repairs Customer Service Representative

Vacancy details

General information

Entity

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.

Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Aerosystems is one of the world leaders in aviation systems dedicated to aircraft and helicopter safety, as well as fluid and fuel management. The company is a key player in the field of flight safety (oxygen, evacuation, floatation) and participates in the decarbonization of aviation through enabling sustainable alternative fuels and new engine architectures. It has 5,200 employees in 7 countries.

Reference

2026-170864

Position description

Domain

Programs / Customer Relations

Job field / Job profile

Customer services and support - Front office

Job title

Repairs Customer Service Representative

Employment type

Permanent

Professional category

Administrative staff

Part time / Full time

Full-time

Job description

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.

Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Aerosystems is one of the world leaders in aviation systems dedicated to aircraft and helicopter safety, as well as fluid and fuel management. The company is a key player in the field of flight safety (oxygen, evacuation, floatation) and participates in the decarbonization of aviation through enabling sustainable alternative fuels and new engine architectures. It has 5,200 employees in 7 countries.

What will I be doing ?

As part of the Repair Sales Administration team, you will be working to provide high levels of customer service and support to always ensure customer satisfaction.

Your objectives and missions:

• Be primarily responsible for the administrative management of orders with the aim of contributing to economic performance and customer satisfaction

• Serve as the interface between the customer, the Sales Department, the Program, Customer Support, Production/MRO, Supply Chain, and Finance

• Participate in the implementation of contractual objectives and manage order processing until invoicing.

• Contribute to customer satisfaction by ensuring regular and proactive communication

Candidate skills & requirements

What do you need from me?

We are looking for a candidate with strong administrative and organisational skills, able to manage repair orders with accuracy and attention to detail.

The ideal profile has experience in customer service or sales administration, and is comfortable coordinating with multiple internal stakeholders in a fast‑paced environment.

Solid communication skills, proactivity, and the ability to follow processes from quotation to invoicing are essential. Experience working with ERP systems and a good understanding of basic commercial or operational workflows would be an advantage.

Position location

Job location

Europe, UK, England, East of England

City (-ies)

Avenue West Skyline 120 CM77 7AA Braintree

Candidate criteria

Additional Languages preferred

English (Fluent)