Repairs Customer Service Representative

Job description

Repairs Customer Service Representative

Vacancy details

General information

Entity

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.

Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Aerosystems is one of the world leaders in aviation systems dedicated to aircraft and helicopter safety, as well as fluid and fuel management. The company is a key player in the field of flight safety (oxygen, evacuation, floatation) and participates in the decarbonization of aviation through enabling sustainable alternative fuels and new engine architectures. It has 5,200 employees in 7 countries.

Reference

2026-170864

Position description

Domain

Programs / Customer Relations

Job field / Job profile

Customer services and support - Front office

Job title

Repairs Customer Service Representative

Employment type

Permanent

Professional category

Administrative staff

Part time / Full time

Full-time

Job description

As part of the Repair Sales Administration team, you will be working to provide high levels of customer service and support to always ensure customer satisfaction.

Your objectives and missions:

• Be primarily responsible for the administrative management of orders with the aim of contributing to economic performance and customer satisfaction

• Serve as the interface between the customer, the Sales Department, the Program, Customer Support, Production/MRO, Supply Chain, and Finance

• Participate in the implementation of contractual objectives and manage order processing until invoicing.

• Contribute to customer satisfaction by ensuring regular and proactive communication

Candidate skills & requirements

MAIN ACTIVITIES:

• Perform Sales Administration order review: Ensure conformity between the customer's order, the administrative file, and the ERP system (PN and SN, conformity of delivery and billing addresses), verification of Investigation requests, order specificities.

• Acknowledge receipt of the order towards the customer.

• Prepare quotes in accordance with established pricing policy.

• Send quote and deploy best efforts to get the customer approval in the shortest timeframe

• Verify eligibility for commercial warranty.

• Provide repair lead times.

• Enter customer quote approval in the ERP system.

• Check achieved margin and raise alerts in case of unforeseen deviations.

• Transmit repair reports to the customers.

• Manages the Quarantine of Customer owned property

• Send invoices to the customers as needed

• Provide ongoing support and service to customers by responding to their information requests, ensuring a good understanding of their needs, and coordinating internal requests.

Position location

Job location

Europe, UK, England, East of England

City (-ies)

Avenue West Skyline 120 CM77 7AA Braintree

Candidate criteria

Additional Languages preferred

English (Fluent)