Practicante de tecnico en soporte M/F SSNA

Job description

Practicante de tecnico en soporte M/F SSNA

Job details

General information

Entity

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.

Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Aircraft Engines designs, produces and sells, alone or in partnership, commercial and military aircraft engines offering world-class performance, reliability and environmental compliance. Through CFM International*, Safran Aircraft Engines is the world's leading supplier of engines for single-aisle mainline commercial jets.

·  CFM International is a 50/50 joint venture between Safran Aircraft Engines and GE Aerospace

Reference number

2026-173736

Job details

Domain

Performance and Support

Job field / Job profile

IT - User support technician

Job title

Practicante de tecnico en soporte M/F SSNA

Employment type

Internship / Student

Contract period

6 meses

Professional category

Student

Part time / Full time

Full-time

Job description

Responsabilidades:

Garantizar el soporte de primer nivel a usuarios finales.

Las actividades relacionadas al puesto son:

·  Manejo y asignación de tickets.

*Tratamiento y resolución de tickets en sitio

· 
Asegurar el cumplimiento de los indicadores claves del área

· 
Vigilar el cumplimiento de las políticas de seguridad implementadas en la compañía.

· 
Administración de usuarios

· 
Responsable de instalación de equipos y manejo de inventarios.

· 
Responsable de los almacenes de IT.

*Conocer, respetar y seguir los procesos de IT

But what else? (advantages, specificities, etc.)

NA

Candidate skills & requirements

*Conocimientos básicos de tecnología de información

*Conocimientos en SO Windows, MS Office.

*Conocimientos básicos de redes

· 
Resolución de problemas

· 
Autodidacta

· 
Creativo

*Enfocado a la atención al cliente

· 
Orden y limpieza en su trabajo y en su área de acción

· 
Trabajo colaborativo y en equipo

· 
Respeto y honestidad

*Habilidades en el manejo de información

Job location

Job location

North America, Mexico

City (-ies)

El Para so - Chichimequillas - E.C., Coyotillos, El Marques 76278 Queretaro

Applicant criteria

Minimum education level achieved

No Degree

Minimum experience level required

First experience

Additional Languages preferred

English (Intermediate)