Customer Support & Service management ( CSSM )

Job description

Customer Support & Service management ( CSSM )

Job details

General information

Entity

Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.

Safran was ranked second in the Aerospace & Defense sector in TIME magazine's ""World's Best Companies 2025"" ranking.

Join Safran Aerosystems: an international leader in aviation safety, fluid management and fuel systems. Our strength? Innovating to enhance flight safety (oxygen systems, evacuation systems, flotation systems) and driving the transition toward decarbonized aviation through sustainable fuels. 6,200 employees, operations in 7 countries, and one shared objective: a safer sky.

Reference number

2026-172015

Job details

Domain

Programs / Customer Relations

Job field / Job profile

Customer services and support - Customer support & services management (CSSM)

Job title

Customer Support & Service management ( CSSM )

Employment type

Permanent

Professional category

Administrative staff

Part time / Full time

Full-time

Job description

Make offers related to Services activities

Manage the end customer relationship on support and service contract aspects (if applicable)

Ensure the customer satisfaction

Respond to customer requests in terms of services and support

Monitor and Ensure the profitability of the customer account and the economic performance of the contracts

Coordinate the support and Customer services team (Front & Back Office) with regards to the Contracts as to ensure compliance with the contract terms and applicable rules

But what else? (advantages, specificities, etc.)

Ensure the Sales Process with operators:

Managing to S0 / S2 for new business to end users

Performing the negotiation of the support contract / PSA

Promote the image and services of Safran

Provide Inputs to S&OP & MTP

Organize Performance review with the Customers

Manage customer tickets on portal (when needed, create the ticket and assign it)

Candidate skills & requirements

job Knowledge:

• Process improvement and lean six sigma tools

• SAP proficiency

• Microsoft Excel

Leadership skills/Management skills/Personal skills

• Excellent communication

• Advanced time management and analytical skills

• Professional knowledge, project management and ability to influence others

• Flexibility, Determination and Persistence.

• Critical thinking and challenge the status quo

• Eager and Willing to Add to Their Knowledge Base and Skills

Job location

Job location

North America, Mexico, Baja California

City (-ies)

Ave. Sierra San Agustín #2498 Col. El Porvenir CP 21185 Mexicali

Applicant criteria

Minimum education level achieved

Bachelor's Degree

Minimum experience level required

More than 3 years

Additional Languages preferred

English (Fluent)