Customer Account Manager

Job description

Customer Account Manager

Job details

General information

Entity

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.

Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Helicopter Engines is the world's leading manufacturer of helicopter engines, with more than 75,000 produced since being founded. It offers the widest range of helicopter turboshafts in the world and has more than 2,500 customers in 155 countries.

Reference number

2026-171392

Job details

Domain

Programs / Customer Relations

Job field / Job profile

Customer services and support - Customer support & services management (CSSM)

Job title

Customer Account Manager

Employment type

Permanent

Part time / Full time

Full-time

Job description

Role Overview

As Customer Account Manager, you will own the short-, mid- and long-term commercial performance of an assigned portfolio of overseas customers, in line with Safran Helicopter Engines' strategy and 5-year plan.

You will be the primary commercial interface for helicopter operators, working closely with internal stakeholders and local airframers to grow business, strengthen customer loyalty and ensure profitable contract execution. The role involves up to 50% international travel, primarily within Asia.

Success will be measured by revenue growth, market share expansion, customer satisfaction, contract profitability and effective cash management.

Key Responsibilities

Commercial Strategy & Business Development

• Define and execute short- and mid-term commercial strategies aligned with company objectives

• Identify and develop new business opportunities within the assigned customer portfolio

• Build and manage a rolling 12-month sales forecast, tracking risks and opportunities

• Drive sales growth, market share expansion and service contract penetration

Customer & Contract Management

• Lead commercial negotiations in line with company policies and governance

• Prepare, structure and present commercial offers within Safran's framework

• Manage contract renewals, reviews and service agreement negotiations

• Ensure full contract execution, compliance and performance

• Optimise contract margins, including management of invoicing, discounts and commercial gestures

Financial & Cash Management

• Steer financial performance across turnover, margin, invoicing and cash

• Lead cash collection activities and follow up on outstanding receivables

• Ensure profitability targets are achieved and sustained

Customer Satisfaction & Stakeholder Coordination

• Act as the customer satisfaction lead, ensuring service quality across technical support, material supply and responsiveness

• Coordinate closely with customer service, technical teams and internal stakeholders to resolve issues

• Manage customer visits, feedback, surveys and complaints, with accurate reporting via Safran tools

• Provide guidance to customer service teams on customer-related matters

Governance & Continuous Improvement

• Ensure compliance with internal controls, contractual obligations and commercial policies

• Contribute actively to continuous improvement initiatives

Candidate skills & requirements

Qualifications & Experience (Must Have)

• Diploma from a recognised polytechnic

• Minimum 3 years' relevant experience, preferably in aviation or the rotorcraft industry

• Proven experience in account management, commercial negotiations and contract management

• Proficiency in Microsoft Office (Excel, PowerPoint, Word)

Preferred Skills & Attributes

• Strong business acumen with solid analytical skills

• Excellent negotiation, communication and interpersonal abilities

• Proactive, solution-oriented and self-driven

• Ability to manage complex, cross-cultural customer relationships

• Knowledge of aviation gas turbines, aviation services or MRO is a strong advantage

• Positive attitude and ability to perform in a fast-paced, international environment

Job location

Job location

Asia, Singapore

City (-ies)

11 Seletar Aerospace Link 797554 Singapour

Applicant criteria

Minimum education level achieved

Bachelor's Degree

Minimum experience level required

More than 3 years