Customer Account Manager

Job description

Customer Account Manager

Job details

General information

Entity

Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.

Safran was ranked second in the Aerospace & Defense sector in TIME magazine's ""World's Best Companies 2025"" ranking.

Safran Helicopter Engines is the world leader in helicopter engines and the only manufacturer exclusively specialized in this market. Operating worldwide, the company employs 6,100 people, serves more than 2,500 customers across 155 countries, and has over 21,500 engines in service.

Reference number

2026-171392

Job details

Domain

Programs / Customer Relations

Job field / Job profile

Customer services and support - Customer support & services management (CSSM)

Job title

Customer Account Manager

Employment type

Permanent

Part time / Full time

Full-time

Job description

Role Overview

As Customer Account Manager, you will own the short-, mid- and long-term commercial performance of an assigned portfolio of overseas customers, in line with Safran Helicopter Engines' strategy and 5-year plan.

You will be the primary commercial interface for helicopter operators, working closely with internal stakeholders and local airframers to grow business, strengthen customer loyalty and ensure profitable contract execution. The role involves up to 50% international travel, primarily within Asia.

Success will be measured by revenue growth, market share expansion, customer satisfaction, contract profitability and effective cash management.

Key Responsibilities

Commercial Strategy & Business Development

• Define and execute short- and mid-term commercial strategies aligned with company objectives

• Identify and develop new business opportunities within the assigned customer portfolio

• Build and manage a rolling 12-month sales forecast, tracking risks and opportunities

• Drive sales growth, market share expansion and service contract penetration

Customer & Contract Management

• Lead commercial negotiations in line with company policies and governance

• Prepare, structure and present commercial offers within Safran's framework

• Manage contract renewals, reviews and service agreement negotiations

• Ensure full contract execution, compliance and performance

• Optimise contract margins, including management of invoicing, discounts and commercial gestures

Financial & Cash Management

• Steer financial performance across turnover, margin, invoicing and cash

• Lead cash collection activities and follow up on outstanding receivables

• Ensure profitability targets are achieved and sustained

Customer Satisfaction & Stakeholder Coordination

• Act as the customer satisfaction lead, ensuring service quality across technical support, material supply and responsiveness

• Coordinate closely with customer service, technical teams and internal stakeholders to resolve issues

• Manage customer visits, feedback, surveys and complaints, with accurate reporting via Safran tools

• Provide guidance to customer service teams on customer-related matters

Governance & Continuous Improvement

• Ensure compliance with internal controls, contractual obligations and commercial policies

• Contribute actively to continuous improvement initiatives

Candidate skills & requirements

Qualifications & Experience (Must Have)

• Diploma from a recognised polytechnic

• Minimum 3 years' relevant experience, preferably in aviation or the rotorcraft industry

• Proven experience in account management, commercial negotiations and contract management

• Proficiency in Microsoft Office (Excel, PowerPoint, Word)

Preferred Skills & Attributes

• Strong business acumen with solid analytical skills

• Excellent negotiation, communication and interpersonal abilities

• Proactive, solution-oriented and self-driven

• Ability to manage complex, cross-cultural customer relationships

• Knowledge of aviation gas turbines, aviation services or MRO is a strong advantage

• Positive attitude and ability to perform in a fast-paced, international environment

Job location

Job location

Asia, Singapore

City (-ies)

11 Seletar Aerospace Link 797554 Singapour

Applicant criteria

Minimum education level achieved

Bachelor's Degree

Minimum experience level required

More than 3 years