Customer Account Coordinator - Part Time

Job description

Customer Account Coordinator - Part Time

Vacancy details

General information

Entity

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.

Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Electrical & Power is one of the world's leaders in aircraft electrical systems. The company is a key player in equipment electrification and in the electric and hybrid propulsion sector. It has over 14,000 employees across 13 different countries.

Reference

2025-168360

Position description

Domain

Programs / Customer Relations

Job field / Job profile

Customer services and support - Customer support & services management (CSSM)

Job title

Customer Account Coordinator - Part Time

Employment type

Permanent

Professional category

Employees / Staff

Part time / Full time

Part-time

Job description

Customer Account Coordinator (Part Time – 19 hours per week)

Pitstone, Tring, Hertfordshire

£ Competitive

Benefits: 6% Bonus, Excellent Pension, 33 Days Holiday, Dental, High street discounts, Workplace nursery scheme, Midday finish on Fridays, Enhanced family friendly policies, Wellbeing programme, Employee assistance programme including health and finance, Onsite subsidise canteen

Skills: Customer Service, Excel, Communication, fast paced environment, SAP, account management

At Safran Electrical & Power, we recognise that aviation needs to innovate and change in order to protect our environment. We believe that future aircraft power systems will be hybrid-electric or full-electric, which is why we are working to develop and deliver advanced electrical solutions to help decarbonise flight.

The UK Safran Electrical & Power team has expertise in designing and developing electrical systems comprising generators, power conversion, distribution and control, with developing expertise in electric motors for aircraft propulsion.

If you want to help deliver this future, we are looking for enthusiastic and creative people to join our team.

The Role

As a Customer Account Coordinator at Safran Electrical & Power you will responsible for delivering world-class customer service to our global Aftermarket customers. The role holder will be responsible for managing the daily interaction with our customers, maintaining and enhancing customer relationships in order to meet organisational and operational objectives.

• Manage the daily interaction with a selection of regional Aftermarket customers

• Deliver front line business support and order management between Safran Electrical & Power and its global Aftermarket customer base

• Provide consistently high level customer services ranging through quotation, order acceptance, customer liaison for order tracking with internal Operations teams, issue resolution, invoicing, and administration of warranty claims and recovery of overdue payment in conjunction with the Customer Support Management and Finance teams

• Build strong relationships with customers and create an open and accessible communication route for free flow of information

Candidate skills & requirements

Desirable Experience

We are looking for candidates with a range of skills and experience, but we're also keen to help people grow and develop in this role. If you have some or all of the following, we'd love to hear from you:

• Previous experience working within a customer service environment managing multiple key customer accounts

• Previous experience in using SAP is desirable and proficient in the use of Microsoft Excel

• Good administration skills and organisation

• Excellent communication skills

• Evidence of written English at interview stage.

Get involved:

We also have a number of groups and forums onsite that you can get involved with, including Women at Safran, STEM ambassadors, employee forum, charity partnerships and wellbeing programme.

Our Wellbeing Programme in Pitstone aims to place employee wellbeing at the heart of our business, and we integrate it within all that we do. The programme is made up of four wellbeing committees; Healthy Minds, Physical, Social & Financial. Our enhanced family friendly policies re-enforce our commitment to providing a workplace that is both diverse and inclusive.

Position location

Job location

Europe, UK, England, London

City (-ies)

Westfield Road LU7 9RH Pitstone, Buckinghamshire