Communications & Customer Satisfaction Coordinator

Job description

Communications & Customer Satisfaction Coordinator

Vacancy details

General information

Entity

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.

Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Helicopter Engines is the world's leading manufacturer of helicopter engines, with more than 75,000 produced since being founded. It offers the widest range of helicopter turboshafts in the world and has more than 2,500 customers in 155 countries.

Reference

CCSC022026-172340

Position description

Domain

Programs / Customer Relations

Job field / Job profile

Communication - Specialist communications

Job title

Communications & Customer Satisfaction Coordinator

Employment type

Permanent

Professional category

Employees / Staff

Part time / Full time

Full-time

Job description

We're searching for a highly motivated Customer Satisfaction & Communications Officer with exceptional communication skills, strong analytical ability, and a passion for enhancing the customer experience. This is a unique role offering regional influence, daily variety, and exposure to both operational and corporate stakeholders across the Asia-Pacific region.

Reporting functionally to the Customer Satisfaction Manager in France—and locally to the Managing Director in Australia—you'll lead initiatives that elevate operator satisfaction across Asia (including Australia/New Zealand, China, Japan, and Southeast Asia). You'll also serve as the Bankstown site's Communications Officer, coordinating consistent, professional, and engaging messages across multiple channels.

This role is ideal for someone who is proactive, organised, analytical, and enthusiastic about improving customer engagement, strengthening communications, and supporting a fast-moving aviation environment.

Key Duties and Responsibilities

Customer Satisfaction

• Manage customer satisfaction reporting and information flow across the Asia region

• Review and validate CRM reports to ensure quality and usability

• Ensure CRM actions and customer complaints have an assigned pilot and are responded to within required timeframes

• Capture, analyse, and summarise customer satisfaction data to inform business decisions

• Coordinate recovery plans and contribute to mid/long term customer improvement strategies

• Conduct and analyse internal satisfaction surveys; review external surveys from specialist publications

• Support preparation and execution of Customer Councils

• Lead communication plans that highlight customer feedback and improvement achievements

Market Analysis, CRM (FLY) Support & Project Management

• Lead improvements to the FLY CRM system as a “super key-user”

• Analyse fleet data, market intelligence, and internal tools to support Front Office strategy

• Support performance reporting including win/loss analysis

• Assist with implementation of key procedures related to CRM and customer activity

• Contribute to operational process improvement projects within the Front Office team

Communications & Marketing

• Coordinate business meetings, conferences, training, and customer events

• Draft, edit, and proofread announcements, media releases, and social media content

• Champion Support By the Hour (SBH) and promote Bankstown Maintenance Centre capabilities

• Support business development and brand-awareness activities across Australia/New Zealand

• Support internal events, trade shows, symposiums, and cross-functional activities

• Work collaboratively with Corporate Communications

But what else? (benefits, specificities, etc.)

At Safran Helicopter Engines Australia, you'll gain exposure to global best practice and work closely with experienced leaders across multiple functions. You'll join a high performing team that values development, collaboration, and innovation.

We offer:

• 5 weeks of annual leave

• Access to health and wellbeing programs (post probation)

• Holistic Employee Assistance Program (EAP)

• Free onsite parking at our Bankstown Airport location

• Ongoing training, career development, and genuine progression opportunities

• A collaborative and supportive workplace culture

Candidate skills & requirements

Qualifications and Experience

• Tertiary qualification or Diploma in business, marketing, communications, or similar

• Master's degree advantageous

• 2–5 years of experience in marketing, communications, and/or customer support

• Proficient in MS Office (Word, Excel, PowerPoint, Outlook)

• Experience with CRM tools

• Aviation or aerospace experience advantageous

You Can Demonstrate

• Excellent written and verbal communication skills

• Strong customer satisfaction focus

• High-level interpersonal and stakeholder management abilities

• Strong analytical skills and meticulous attention to detail

• Ability to manage multiple priorities and deadlines

• Proactivity, initiative, and sound problem solving skills

• Capacity to work autonomously while contributing positively to the team

• High professional standards, reliability, and a strong work ethic

• Ability to build rapport across diverse functions and regions

• Logical thinking, structured work style, and effective time management

• Commitment to continuous improvement and learning

To Apply

If you are someone who is enthusiastic, organised, analytical, and ready to take ownership—if you enjoy problem solving, supporting customers, communicating with impact, and balancing multiple priorities—then we encourage you to apply.

Please submit your CV and cover letter to the attention of the Human Resources Director, quoting CSCO0226.

To submit your application on our website, we recommend using a desktop.

If you experience any difficulties submitting your application, please contact Tara on 02 9796 6600.

Safran is proud to be an equal opportunity employer. We value the skills, experience and personal qualities of all our people and select candidates based on merit. We do not discriminate on the basis of age, gender, gender identity, sexual orientation, race, ethnicity, nationality, religion, disability, or any other characteristic protected by law. Candidates must have the legal right to work in Australia. Please note that all final applicants will be asked to complete a national police check.

Position location

Job location

Oceania, Australia, New South Wales

City (-ies)

Wackett Street, Bankstown Aerodrome, Sydney, Canterbury-Bankstown Council, Nouvelle Galles du Sud, 2

Candidate criteria

Minimum education level achieved

Bachelor's Degree

Minimum experience level required

More than 3 years