Travel & Expense Corporate Credit Card Administrator

Job description

·  Job facts

Purpose:

Handling of corporate credit card program administration and all employee related activities for Roche Services & Solutions Americas in Costa Rica.

Reports to:

T&E Services Manager

Direct reports:

None

Key Administrative Responsibilities

The corporate card administrator handles day-to-day operational functions for the corporate card program, promotion of the P-Card and T-Card program

and adheres to the established Service Level Agreements. Candidates will work closely with the end-user community, the p2p helpdesk, corporate credit

card manager to ensure alignment of priorities, goals and related activities.

This position includes but is not limited to the following tasks:

·  Processing P-Card and T-Card applications (follow process for credit card approvals)
·  Verify and confirm credit card training has been completed
·  Monitor credit card usage and notify travel services
·  Upload P-card and T-card applications into CitiManager
·  Update systems (example: FileMaker) to indicate application has been sent to Citibank for processing
·  Process P-Card and T-Card maintenance forms, limit increases, restriction lifts
·  Monitor shared mailbox and ticketing tool to effectively communicate and follow up with employees to take training and applicable Managers to approve
·  request
·  Effectively and appropriately handle customer service calls

Key Reporting Responsibilities

·  Suspension/Cancellation process
·  Generation of credit card usage reports
·  Suspicious audit activity
·  As with most accounting and finance positions, this position may require overtime during typically busy seasons (quarter-end, year-end), during project
·  implementation and occasionally when additional coverage is required to meet business priorities.

Qualifications

·  Strong ability to prioritize and organize work effectively, adhere to tight and established deadlines.
·  Effective and professional verbal and written communication skills with a focus on customer service
·  Accuracy and attention to detail with proficiency in data entry
·  Excellent customer service skills
·  Excel proficiency (v-lookup, pivot tables)
·  Displays initiative and demonstrates a strong work ethic
·  Strong problem solving skills - able to proactively identify issues and provide solutions and recommendations.
·  Knowledge of related technology systems (ServiceNow, SAP and Concur experience is desired)
·  Knowledge of Finance Shared Services and operational accounting processes
·  Ability to perform work with limited direction and guidance
·  Previous customer service, P-Card and/or procurement background desirable
·  Experience with FileMaker, SAP, Google suite, ServiceNow, CitiManager and Workday
·  Language requirements: Spanish and English (must). Portuguese (desirable)
·  Associate Degree or equivalent work experience

Experience of

·  2+ years experience in an operational T&E role
·  2+ Experience in credit card administration role

·  Who we are

At Roche, 94,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an equal opportunity employer.