Training systems specialist

Job description

  Job facts

Purpose

The Learning Technology Analyst role is defined for a duration of 2 years to specifically support the implementation of PT's “new ways of learning initiative”, in a global and highly regulated environment.

The initiative includes several components. Besides a new learning management system (Cornerstone), it includes upgrades and replacements of existing interfaces (e.g., electronic document management system, identity management etc..), data migration from existing learning management systems to Cornerstone, developing new reports for analytics and business operations, standardizing learning processes, training, and supporting team members for various implementation activities. This is a hands on, tactical role and work closely with the PT learning business process owner, PT business process managers (BPms), PT learning business partners, various IT groups, the PT LMS implementation team members, the PT learning network analysts and the shared service center for learning (SSC).

Tasks & Responsibilities

·  Partner with the PT learning center of excellence (CoE) team members and the Cornerstone project team to ensure the successful implementation of Cornerstone, including all phases of implementation.
·  Drive efficiencies through the use of technology.
·  Support the design and development of tools to support analytics and metrics collection.
·  Provide routine operations support e.g., trouble shooting, running reports, supporting inspections, developing and cascading system availability communications.
·  Support, ad hoc requests for system access requests (QuickBase), discrepancy root cause analysis and discrepancy closure activities.
·  Understand and make connections between the different learning tools, technologies and processes and contact the various IT groups and vendors for support as needed.
·  Participate and or lead user group meetings to share information, answer questions, issue resolution, and share best practices.
·  Work closely with the PT Learning CoE team members to provide both technological and business process support to the PT learning network.
·  Assist with process mapping and continuous improvement activities.
·  Manage system lifecycle for training technology from initial development to retirement.
·  Provide web support for department website and portal.
·  Teach others to identify, apply and use learning related technologies.
·  Work independently or in collaboration with other training professionals across the PT learning network to support project work and routine operations activities.
·  Actively seek feedback from all levels to keep communications open and timely.
·  Create, share and adopt best practices.
·  Lead and/or actively participate in non-technological business process improvement projects.

Qualifications: required educations / experiences / competencies

Education and Experience:

·  8-11 years experience with Bachelor degree in Computer Science, Business (or related discipline) or comparable work experience; 6-9 years with an advanced degree in related field.
·  Project Management Certification desired.
·  3 - 5 years experience in a training, learning and development, technology or related role.

Technical Requirements:

·  Advanced skills in Excel (with complex macros), data analytics (joining data from various sources), and ability to write SQL queries etc..
·  Demonstrated ability to establish and manage work priorities and timelines to achieve results.
·  Proficient in computer skills across multiple applications (i.e., report applications, data bases, LMS, development tools etc.).
·  Knowledge of GMP and FDA regulations and training requirements.
·  Able to work effectively in a matrix organization across virtual teams, multiple time zones and multiple cultures.
·  Ability to work independently with minimal supervision and ability to research solutions.
·  Excellent verbal and written communication and collaboration skills to work with individuals who have varying levels of technology skills.
·  Strong analytical and project management skills and ability to research and address systems issues.
·  Ability to influence and negotiate through formal and informal networks.
·  Knowledge of key training metrics for evaluating training efficiency and effectiveness.

Competencies:

·  PT Behaviours and Lean Mind set: Embrace PT lean principles and methods for continuous improvement and new ways of working.

Other:

·  International and US travel up to 10% may be required.
·  Non-standard work hours will be required to work with global teams.
·  This position is based in South San Francisco and does not have a relocation budget.

·  Who we are

A member of the Roche Group, Genentech has been at the forefront of the biotechnology industry for more than 40 years, using human genetic information to develop novel medicines for serious and life-threatening diseases. Genentech has multiple therapies on the market for cancer & other serious illnesses. Please take this opportunity to learn about Genentech where we believe that our employees are our most important asset & are dedicated to remaining a great place to work.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.