Training Manager
Internship Indianapolis (Hamilton)
Job description
· Job facts
The Opportunity:
Provides overall management of technical training and skill acquisition activities for assigned area(s) including design, preparation, delivery, needs assessment, evaluation and refinement of training programs for internal technical staff, Sales and Marketing leadership and field based staff and/or customers. Understands the Roche business priorities and leads team to develop training plans and execute training resulting in business impact. Role requires excellent organization skills with an ability to collaboratively interact local and global stakeholders, organizational leadership, peers and team members on the development and execution of short and long term strategies. Collaborates with senior leaders and global teams to ensure clarity of communication and alignment around gaps identified in needs assessment. Assist department leadership in setting strategic direction for training initiatives and ensures entire curriculum stays current with emerging technologies, Roche products, equipment, and reagents as well as supports established business area goals and objectives.
Provides departmental leadership in setting strategic direction for training initiatives and ensures entire curriculum supports established goals while maintaining a balanced budget.
Manages through subordinate supervisors, managers, individual contributors or programs, the coordination of the activities of a department or org unit. Responsible for results, including costs, methods and staffing. Interacts with others at various levels involving matters between functional areas, other departments or org units, or customers and the company. Receives assignments/objectives and determines how to use resources to meet schedules and goals, delegating assignments when necessary. Involved in developing, modifying and executing policies and/or procedures that affect immediate operations and may also have company-wide effect. Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors.
Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions.
Job Facts:
· Proactively assesses performance needs to design, develop/acquire and implement technical curriculum and training programs and/or identify external resource to ensure appropriate content, materials, delivery methodology and timely implementation.
· Oversees all training activities for assigned area (in-house and/or field). Determines needs for staff, supervisory, and management development training as well as interpersonal skills, communication, performance management, sales and other behavioral based skill training.
· Develops methods for evaluation of program effectiveness. Ensures pre and post training metrics are in place to accurately assess effectiveness and efficiency of program (i.e. ROI).
· Determines needs for in-house, field-based, and customer technical training. Travels as necessary to facilitate on-site technical oversight of training protocols.
· In partnership with internal resources (i.e. service, sales, and marketing) drives increased efficiency and effectiveness of technical training within assigned area(s).
· Serves as a liaison between customer training and marketing, sales, service and other departments. Works closely with internal and external key stakeholders to identify and prioritize business requirements and assess performance gaps.
· Develops strategies to address identified gaps and measurement tools to ensure resolution. Ensures training programs continually evolve to meet the business needs and emerging technologies (i.e. hardware, systems, reagents, products) of area served.
· Provides effective leadership and management of staff. Assists the director in recruitment, retention, development, coaching, mentoring, training, and performance feedback for assigned staff.
· Assists the Director and senior leadership in overall operations of assigned department (s). Contributes and achieves results through the leadership and management of team. Manages the field training inputs of the Roche Job Description departmental budget and all assigned resources.
· Provides leadership to ensure department objectives and goals are achieved. Directs and implements tactical plans. Assist the director in the development, implementation and evaluation of the department budget.
· Maintains knowledge and awareness of trends and concepts critical to all aspects of adult training and education, as well as industry, market place, customer and business unit trends. Participates in relevant external organizations, industry consortiums, certification programs and professional networks to ensure continued professional growth and development. Develops relationship with key internal and external resources.
· Develops short and long term strategies to support the business area. Work with management of the corporation to develop training plans that directly reflect the overall strategic plan. May also identify organizational needs such as management development, succession planning, and affiliate or corporate training and development.
· Works with the Director to drives continuous improvement. Ensures department(s) effectively satisfies regulatory requirement and the company's quality policy and objectives. Develops and drives a work culture committed to compliance, quality and customer focus.
· Engages in Field Travel, inclusive of sales meetings and individual field rides, to maintain fluency of current product / market needs, to identify opportunities for curriculum improvement, and to gather feedback from colleagues on opportunities for training enhancement. Travel may be up to 20%.
· Accountabilities will include leading and directing large scale projects including, but not limited to: New Hire Curriculum, Leadership Curriculum, Launch preparation, Marketing Onboarding and Marketing Summit
Who you are:
• Bachelors degree in a related technical, scientific or sales service field or equivalent work experience
• 8 years of professional experience (biology, clinical laboratory, health care, sales, marketing)
• 5 years of previous training experience or related people management experience
• Experience with technical curriculum development, course design, and training effectiveness
• Strong knowledge of training practices and principles and methods
• Excellent verbal and written communication skills
• Excellent facilitation, presentation and meeting management skills
• Excellent planning, organization, problem solving and decision making skills
• Proven coaching skills to elevate and develop team
• Proven ability to lead, motivate, influence and direct employees
• Proven ability to manage stakeholders
• Forward thinking, innovative individual
• Proven record of multi-tasking and ability to handle high pressure environment with significant timeline pressures
• Demonstrates plan for personal development
• Job requires >15% travel
• 8+ years of Roche customer facing experience and extensive product expertise may be considered in lieu of training and/or prior management experience
· Who we are
At Roche, 94,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.
Desired profile
Who you are:
• Bachelors degree in a related technical, scientific or sales service field or equivalent work experience
• 8 years of professional experience (biology, clinical laboratory, health care, sales, marketing)
• 5 years of previous training experience or related people management experience
• Experience with technical curriculum development, course design, and training effectiveness
• Strong knowledge of training practices and principles and methods
• Excellent verbal and written communication skills
• Excellent facilitation, presentation and meeting management skills
• Excellent planning, organization, problem solving and decision making skills
• Proven coaching skills to elevate and develop team
• Proven ability to lead, motivate, influence and direct employees
• Proven ability to manage stakeholders
• Forward thinking, innovative individual
• Proven record of multi-tasking and ability to handle high pressure environment with significant timeline pressures
• Demonstrates plan for personal development
• Job requires >15% travel
• 8+ years of Roche customer facing experience and extensive product expertise may be considered in lieu of training and/or prior management experience
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