Service Engineer

Job description

The Position

Roche Ukraine is seeking a Field Service Engineer to provide the diagnostic instrumentation post-sales technical support in accordance with the manufacturers specifications and Roche Diagnostics standards.

Key Responsibilities:

Among other duties the role will entail:

• Assembly, installation and commissioning of medical equipment;
• Diagnostics, servicing and repair of medical equipment;
• Work with technical documentation, incl. in English;
• Maintenance of the service information base for applications;
• Assistance as a specialist in new projects (technical part).Coordinate resolution of escalated technical cases by identifying issues that require escalation, referring to appropriate escalation process, providing feedback to customers, internal sales and line manager, following up until resolved and closing case within customer expectations.
• Follow-up with customers after cases are closed by contacting clients via telephone or email, verifying case is fully resolved, reopen/open cases if the issue is reoccurring and resolve within deadline.
• Proactively provide technical support to customers by receiving adhoc customer support requests while on site, after hours etc., by receiving request for support from customer, logging case on system, providing technical support and closing case or distributing case correctly immediately.

• Complete overtime reports by capturing overtime, signing and submitting by deadline monthly.
• Maintain an up to date and accurate planning board and team planner by capturing daily and long term planned activities according to standards and by daily deadline.
• Maintain technical compliance standards by completing e-learning modules or training and achieving required compliance standards as required and within deadline.
• Maintain tools of trade by verifying and maintaining calibration and storing and maintaining according to specifications and standards at all times.

You, as an ideal candidate, will have the following skills, experience and education:

• work experience as an electronic engineer and/or a mechanical engineer (medical engineering specialty is an advantage) from 2 years,
• basic knowledge of electronics, mechanics, circuitry;
• confident PC user;
• higher technical or medical engineering education;
• knowledge of the English language (documentation, trainings in English);
• the ability to work for results both as part of a team and individually;
• analytical mindset, ability to learn quickly;
• the ability to analyze and forecast the need for replacement parts.
• Driving license (category B)

Working conditions:

• official employment (providing guarantees according to labor legislation);
• work schedule: Mon. - Friday from 09:00 to 18:00; Sat., Sun. — weekends;
• frequent business trips around Ukraine, study abroad (on condition of personal possibility of departure).

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.