Offers “Roche”

Expires soon Roche

Service Administrator

  • Lagos, Nigeria
  • IT development

Job description

The Position

Roche Nigeria in Lagos is seeking a seasoned Administrator for a Service Back-Office Administration role on a 1 Year fixed term contract. 

The Position

  • The successful applicant will be required to assist in the clean-up, maintenance and management of spare parts, service activities, customers and instrument data. 

  • There will be emphasis on maintaining asset databases and generating actionable reports from time to time. 

  • A candidate with experience in the Diagnostics industry would have a distinct advantage.

Key Responsibilities
Instrument Life Cycle Management:

  • Track and record the location and status of instruments and assets at all times

  • Maintain an up-to-date record of post-sale movements of instruments including warehousing, installation, de-installation, transfers, re-installation and end-of-life management

  • Provide periodic report on all aspects of the install base, including installation and de-installations, repairs, preventative maintenance, etc.

Service Team Accountability:

  • Collaborate with relevant service team members, including external business partners, to ensure that up-to-date information about instruments and service activities are captured correctly and on time.

  • Provide data-driven insights and prompts to in-field colleagues on trends and action points to promote timely and responsive customer service.

Information & Data Management:

  • Record new instruments and customers information into the CRM, ensuring that such data are accurate and reliable.

  • Update existing instrument database to reflect current realities of the install base.

  • Update customer data including correct location address and contact details and ensuring correct linking of instruments to customers.

SHE & Compliance:

  • Comply with SHE rules, standards, regulations set out by Group SHE as well as local affiliates.

  • Participate and complete all assigned SHE training.

  • Maintain confidentiality at all times regarding instrument and customer information.

Qualifications & Experience

  • BSc/HND in relevant discipline

  • At least 2 years high level administrative or experience in a similar global corporate company.

  • Two years of experience in SAP/CRM especially Salesforce would be advantageous.

  • Experience providing back office support to in-field colleagues will be a distinct advantage.

Skills & Abilities:

  • Resource management

  • Customer services and care

  • Accuracy and attention to detail

  • Great collaborative skills and agility

  • Communication (verbal and written)

  • Planning, organising and prioritising

  • Self-management and maturity

  • Situational responsiveness

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.

Make every future a success.
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