Job description

The Position

(Senior) Organizational Change Manager - ASPIRE OCM CoE

Mission of the home organization RSS:

Roche Services & Solutions (RSS) aims at "transforming the way Roche operates.'' As a global organization of more than 2,800 employees, we enable Roche to operate in a competitive and ever-changing business environment. We provide our partners with end-to-end business services and solutions, enabling them to focus on patient-centric activities. Embracing a OneRoche mindset, we leverage our global network located in Budapest, San José (Costa Rica), Kuala Lumpur and our other sites to remain customer-centric 24/7 and co-create solutions together.

As a member of the Enterprise Capabilities business line, you will report into the OCM Chapter Lead and have many opportunities to contribute to the business development while providing project and transformation services and solutions to partners across Roche.

We are hiring two temporary roles, initially planned until the end of 2025, to support the ASPIRE Program's OCM CoE.

About the program ASPIRE:

ASPIRE is a Roche-wide business transformation program that aims to deliver best-in-suite, user-centric digital solutions for Roche that will help manage our company as efficiently as possible. At the centre of ASPIRE is the One Roche Enterprise, the future of our current enterprise landscape. ASPIRE is co-creating one harmonized process house across the Roche enterprise, with SAP S/4HANA at its core - a technology that will replace Roche’s existing and soon outdated SAP local and regional systems. By following a template approach within SAP, available to all Roche entities around the globe, our core business processes will become more integrated, simplified, harmonized and scalable.

The OCM workstream of ASPIRE includes training and communications and the organisational structures needed to support deployment and sustainment of the ASPIRE program, whilst overseeing the associated projects such as SAP Global Template, myBuy, Supply Chain Planning OMP, iCollab, Analytics and Reporting and many more.

The ASPIRE OCM CoE will provide the framework and methodology for all OCM services of ASPIRE in:

Product development
Product deployment and retrofit
Product increments and sustainment
Programme-level OCM activities

The CoE will work closely with existing OCM teams and capability leads for OCM, Communications and Training, utilise existing frameworks, methodologies and create new ones where needed:

Product development - Currently, no standards are defined for OCM in product development. ASPIRE works as a fully agile organisation, and Agile Release trains continue to form. To service deployments and to standardise OCM activities across ARTs, we will need defined deliverables and standard outcomes.
Sustainment - Work closely with the Customer success management team to develop a PI communications methodology, framework, and R&R and define handover points to establish the service
Support the E2E SF in improving their framework and methodology and improving collaboration during deployments. Document RACIs between all parties.
Integrate Supercompany projects such as myBuy, iCollab, Temper, Product Sustainability, Quote to Contract, PSCLM and others to adopt the OCM methodology of ASPIRE. Specifically, ensure RACIs and handover points are defined.

Deployment - improve, correct, and add to current the framework documentation. Work with the Deployment PMO to synchronize OCM activities with the deployment framework including smartsheet blueprints and confluence pages. Clarify R&R between the Deployment teams and Wave OCM teams.

KPI Framework - collect data for the monthly KPI dashboard and submit reports to ASPIRE cPMO for reporting. Define and implement a KPI and reporting framework for services

Onboarding, Best practices sharing, upskilling

In this role, you will: onboard/upskill new team members, run best practices sessions and improve methodology based on experiences; coordinate with capability owners and cluster leads to run upskilling sessions and boot camps; propose improvements.

The position holder will be part of the ASPIRE OCM leadership team. Towards the global ASPIRE OCM team members, they will act as the main point of contact for any questions and for methodology.

The ideal candidate will demonstrate the proven ability to:

Apply structured OCM methodologies and concepts to lead teams successfully through the change journey in a data-driven manner by:

Aligning vision, values and culture through targeted change efforts, sponsor commitment, leadership alignment, stakeholder engagement and other strategic interventions
Creating a holistic change management strategy and integrating change management activities into project plans based on:
Assessing the change impact and change risk related to planned developments
Defining mitigation approach and measures to ensure organizational and user engagement and readiness that are
Incorporating these into actionable OCM plans and deliverables: for example communication plan, sponsor roadmap, coaching plan, training plan, resistance management plan
Owning and driving the implementation of above mentioned OCM plans
Building an active change agent network to cascade necessary sponsorship and ensure engagement, readiness and adoption objectives are achieved
Working with project teams to identify and align the people or change success criteria, metrics and KPIs, which are then used for the basis of your data-driven OCM strategy
Tracking and reporting progress and risks to the successful implementation of your OCM strategy
Consulting and coaching project teams, sponsors, change agents, also line managers and supervisors when necessary
Partnering with HR when necessary to ensure that needed changes are supported by HR processes and structures

Experience & background

5-8 or more years of experience in a leading Organizational Change Management role across sites and cultures
SAP S/4HANA experience is a plus
Experience and knowledge of change management principles, methodologies, and tools such as Prosci, Change First, ACMP, etc.; psychology of change, Project Management (in a CSV and GxP environment), Lean & Agile, Design Thinking
Academic background in social & behavioral sciences is preferred: (organizational) psychology, anthropology, sociology, cognitive & behavioral neuroscience, adult learning, marketing, communications
Additional exposure or experience with performance consulting, (digital) marketing, behavioral economics is appreciated
Experienced in moderating workshops with diverse project teams (physically & virtually)
Relevant mindsets: growth mindset, entrepreneurship, customer centricity, data-driven, systems / design thinking, embracing the operating principles, VACC leadership
Strong communicator: ability to build substantial organizational awareness and trust quickly; ability to explain complex organizational set-up and concepts in an easily understandable written format;
Well-organized: Ability to juggle multiple tasks at once while keeping an eye on the big picture and documenting progress
Team player: ability to generates enthusiasm and drive commitment; ability to work with virtual teams across the organization, located in different time zones and with differing cultures

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

The Roche Services & Solutions as well as People Support Solutions organisations located in Budapest provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the EMEA region. Today Roche employs altogether around 1400 employees in Hungary.

Roche is an Equal Opportunity Employer.