Roche Diagnostics Trainee for Cluj-Napoca

Job description

The Position

Purpose of the role:

The position has been created to support Roche Diagnostics Romania in terms of back-office / operational activities, while providing the opportunity for you to become familiar with different activities within the organization and for further learning. This is a hybrid role between office support (admin, planning and reporting activities) and field work (customer interventions and Application maintenance activities of diagnostics instruments etc.)

Key Responsibilities

• Assists colleagues in the Service & Customer Support department with the Application maintenance events and troubleshoot activities of equipment in the portfolio
• Assist colleagues in the commercial department with the processing of document requests from customers.

• Participates in customer visits to promote Roche products and services.

• Assist colleagues in within the finance department in processing orders received from Roche Diagnostics customers, processing documentation required in tenders, etc.

• Updates and enhances quality of the database of install instruments, works in specific applications such SAP or Salesforce for case dispatch.
• Is involved in parts inventory activity.
• Drafts and prepares specific documents requested by the Service or Commercial department or by  the customer.
• Creates quotation and contracts based on standard operating procedures, monitors quotations and contracts from the signing to archiving them.
• Provides Finance and Logistics department the necessary documentation to issue invoices to customers.

Requirements

• Fresh graduate or recently finished Biology/Biochemistry Faculties
• You are a goal oriented person who takes ownership of tasks
• Establishes strong collaborative relationships and works well within a team
• You are not only a good communicator but also a listener
• Good knowledge of English and Romanian, both written and spoken
• Good knowledge of Microsoft Office / Google suite

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.